Firehouse Subs 2554 Sheila Lane, Richmond, VA 23225

"Managers are short tempered and rude. The subs are overpriced, skimpy, and B+ at best. You’ll get a tomato slice cut in half as your topping portions. there are definitely far superior options like Jersey mikes I would even say subway is better and it’s cheaper."

"Another great trip to Firehouse Subs on Shelia Lane. I tried the special pepperoni meatball sub. It was fantastic! I will be having it again while it is still available."

"I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don’t do refunds; that it’s not even possible. He made me feel very stupid telling me it was my own fault for walking past the online pickup orders to place a new order in person. I told him I didn’t need a refund if they would just let me have a free sandwich next time. I literally go there like twice a week, but he’d rather lose a regular customer than accommodate me for an error on their own app. What kind of service is that? They could’ve gotten probably hundreds of dollars from me in the long run for fixing this little $10 problem as I very much love Firehouse Subs. I want to cry right now for having to give up such a wonderful product because of poor customer service and a faulty app. I filed a dispute with my bank for the charge. Hopefully I get my money back, but I still will not be returning to this establishment."

"Never tried this place before and won’t be back. They had the name promotion for BR today but refused to allow my daughter to get a sub because she did not have a school ID. Her school has never given her an ID in her life. Definitely won’t ever return and the website did not support their claim for an ID. I had her with me and I had her insurance card. Sandwich was very plain not at all worth $9 without a drink or a side."

"Exceptional service! Both employees were friendly and very helpful. Our subs, a veggie and a hero we're delicious and not dry at all. Much better than Subway. Also this restaurant was very clean."