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ARS/Rescue Rooter Heating, Cooling, & Water Heaters
12916 Old Stage Road, Chester, Virginia, United States
About the ARS/Rescue Rooter Heating, Cooling, & Water Heaters
ARS/Rescue Rooter Heating, Cooling, & Water Heaters is a trusted general contractor located at 12916 Old Stage Road in Chester, Virginia, United States. Specializing in heating, cooling, and water heater services, they offer top-notch installations, repairs, and maintenance for residential and commercial properties. With a team of skilled technicians and a commitment to providing exceptional customer service, ARS/Rescue Rooter is the go-to choice for all your HVAC and water heater needs. Contact them today for reliable and efficient solutions to keep your home or business comfortable year-round.
Photos of ARS/Rescue Rooter Heating, Cooling, & Water Heaters
12916 Old Stage Rd, Chester, VA 23836, United States
Reviews of ARS/Rescue Rooter Heating, Cooling, & Water Heaters
"Wish I would have read the recent reviews before calling this place. Most of the reviews in the last 9 months are one star for a reason! They installed my AC units a couple years ago so I scheduled a tune up with them. First time I booked it they didn’t show up, so I called to reschedule and was assured I’d be the first appointment of the day so I didn’t have to miss a bunch of work again. They didn’t show on the rescheduled date either, so safe to say I will not be using this place anymore. Looks like a common problem based on recent reviews!"
"We have been using total comfort for 2 years. Each time we have an apt they never on time or forgot to put us on schedule. We are still waiting for a part for our heat pump since January!!! We went all winter on emergency heat. We called all the time to see where part was . Always told by Kelly was still on back order. Called last week was told part was never ordered! So they had to send another technician out to see what was wrong. Now we are told might need new unit so manager calls us schedules apt for today at 10 am with salesman when they didn't show we called and was told was for noon! They never do what they say and we are done with them. We even have a service contract with them but will go elsewhere now."
"Cancelled on their first two appointments. Showed up late the 3rd time. Left all kinds of parts laying around unlabeled. Did not even finish covering the lines up. The crew just left with no notice leaving the job looking sloppy like this. Chris the rep has not responded to my complaints after 5 days. I would not recommend."
"Stay away from this company!! We had ARS of Richmond install new mini-splits in our home right before COVID. During the install, they damaged our roof which resulted in thousands of dollars in repairs, which their insurance company would not reimburse. The install took a week longer than they estimated and there were many other issues during install, I don't think their crews knew what they were doing. Now that we have had the units for about 18 months, we are now experiencing water damage in every wall where the units are installed. We are looking to have a separate company come our and re-install the entire system. I will never use this company again and would rate them as 0 Stars, if I could. Beware, I would not recommend this company!!!"
"Unfortunately I have to take my 5 star rating back because I love my normal Service Tech, Chris B. Yesterday ARS had to send an “install crew” out because I have a leak inside my wall from my unit. I was originally told between 12 and 2 then it was 4 then it was 4:30 and no one ever called nor did they show up. I have had to have a contractor come out cutout my wall, take up some flooring, dry out the area, and put out dehumidifiers as well. The contractor cannot come back and fix this area until ARS comes out and fixes the leak. I definitely do not know anything about HVAC but why would you put a joint on the inside of the wall? Wouldn’t it be better to put it on the outside just Incase it leaks? Especially if you’re that close to the outside?? I have had to file a claim with my homeowners insurance to cover the cost because ARS said they are not responsible, that’s what the first girl I talked to told me when I called Tuesday. She was in the Chesapeake office and said that everyone in Richmond was out to lunch and I could not hold them responsible, do not insult her intelligence etc. So I have given all of ARS’ information to my insurance company and told them they can go after ARS if they want I really do not care anymore. This install has been a nightmare from the beginning. Hence ARS has had to extend my warranty another year! The units were not installed properly from the start and I have had problem after problem! I even had a tech break a piece off of one of the units, not Chris! I have had to do after hour calls and was told someone would be out at a certain time and no one ever showed up or called, I’m beginning to think that this is ARS’ motto... We will give you a time but we won’t show up till the next day and we won’t call and we don’t care! If I had it to do over again I wouldn’t use this company. ARS has showed me time and time again that they do not care about their customers. They care about making the sale and once they have your money they flip you the middle finger. RUN as fast as you can from this company! They don’t care about their customers and they certainly don’t care how some of their people speak to their customers."
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