Tropical Smoothie Cafe 7862 Tidewater Drive, Norfolk, VA 23505

"Staff is friendly and the food is GREAT. Plenty of seating, and even though the cafe was busy, we were able to sit and chat, catch-up and linger over our smoothies and wraps."

"This location needs to put online orders at the front. Every time I come in, all.of the employees just stare at me without helping. Ive even tried to get their attention and they flat out ignore me! The only way to get my online order is to go in line at the register and wait for everyone else to make their order before someone helps me. I'd go to another location if the next one wasn't so far away. Edit: As I was making this review online, the people ahead of me put their order in at the register and got theirs completed before mine. Now I see putting on an online order for here is completely useless. It saves zero time."

"Unfortunately, this isn’t my first bad experience with this location. The wait time is always incredibly bad. Today I ordered through the app: mango magic with pea protein and the southwest omelet wrap. Besides the wait which I almost expected because of my previous visits, the wrap was just wrong. I get this wrap at many other locations in the area with no problem. Spinach, chicken, cheese, tomatoes, eggs and chipotle sauce. What I received was chicken, cheese and what looks like kale. The disappointment when I got home was honestly ridiculous. With the wait time, the orders should be without flaw. The smoothie was good if that’s worth anything. This evening I called to see what they would do to rectify the situation. Her excuse: “our cook isn’t really that attentive.” The young lady said the manager would call me in a week or so to issue a refund? A week or so? She didn’t even know my name so I made sure to give her that. I’ll be going in store to receive the refund. The manager can’t even tend to the rough customers? This location needs a major revamp, pep talk or something."

"We ordered two Caprese sandwiches and both came with bread that was toasted in a toaster and the worst tomatoes we’ve ever seen. The balsamic was put directly on the toast and made it extremely soggy. (This should’ve been a pressed sandwich) My apple kale slaw looked old and withered. We have the worst experience every time we order lunch here (which is once in a blue moon) but we always try to give the benefit of the doubt. Never again. Smoothies are always good though."

"Always busy. Expect a long wait time. The workers are less attentive as the day goes on. I stopped getting anything from this location as I had to constantly tell them my order was not to standard or not what I requested. If you are there first thing in the morning, you may have a staff that is alert enough to prepare your smoothie just right."