Richmond Ford Lincoln Service and Parts
4600 West Broad Street, Richmond, Virginia, United States
About the Richmond Ford Lincoln Service and Parts
Richmond Ford Lincoln Service and Parts is a premier car repair and parts store located at 4600 West Broad Street in Richmond, Virginia, United States. Our experienced technicians are dedicated to providing top-notch service for your Ford or Lincoln vehicle. Whether you need routine maintenance, repairs, or genuine parts, our team is here to help. Trust Richmond Ford Lincoln Service and Parts for all your automotive needs.
Photos of Richmond Ford Lincoln Service and Parts
4600 W Broad St, Richmond, VA 23230, United States
Opening hours of Richmond Ford Lincoln Service and Parts
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:30 - 17:00
Sunday:
Day off
Reviews of Richmond Ford Lincoln Service and Parts
"Alan was helpful, courteous and made me feel like my business was appreciated. It takes a knowledgeable employee to explain complex issues in a way that even I could understand. We need more Alan’s in the workplace."
"Today I had a poor experience with Richmond Ford Lincoln. I had an appointment @ 1030 with the service department to get a state inspection and to have all of the recalls taken care of on my 2021 F-250. When I arrived I checked in with the Service Desk and they told me it would be about 2 hours. I said “not a problem and let them know that I would be waiting on it.” Well 2 hours go by and I figure it must be taking longer due to the 2 recalls that needed to be fixed. Or maybe they were washing it for me or something…. At 1:50pm I still hadn’t received an update. So I went and asked the lady at the service desk if my truck was ready. She said it was almost done and they were just finishing up the paperwork. At 2:00pm the service advisor brings out my keys and paperwork to me. I asked him if they were able to complete the 2 recalls and he rudely replied that there weren’t any recalls on the truck. At this point I didn’t want to deal with showing him that there were in fact 2 recalls on the vehicle so I went out to the truck. My truck had not been washed or vacuumed. All of the trash from the floor mat and seat protectors were left crumpled on the floor. All of my personal items that I left on my passenger seat had been moved to the floor. So I was not happy after waiting for 3 and a half hours just for a state inspection to be completed. It was a total waste of my time. I will not be returning to Richmond Ford in the future."
"Service was very friendly but was told AFTER I dropped off my car that they won't even get to my car until they finished their very long backlog. Why would you not delay my appointment to drop off my car if you knew you could not get to it until late in the week if even? Stop wasting peoples time"
"Above and beyond experience want to personally thank jeff in service has had my back threw this mess with my car Chris the manager for not backing down from my challenges I gave them and aftermarket for fixing my audio issues and mike for going above and beyond wish more general managers where like him set the bar high thank you all at Richmond ford"
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