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Soprano Italian Restaurant
15537 Warwick Boulevard, Newport News, Virginia, United States
About the Soprano Italian Restaurant
Soprano Italian Restaurant is a charming eatery located at 15537 Warwick Boulevard in Newport News, Virginia. Specializing in authentic Italian cuisine, Soprano offers a wide variety of delicious dishes for dine-in or delivery. From classic pasta dishes to gourmet pizzas and decadent desserts, our menu is sure to satisfy any craving. Come experience the warm and inviting atmosphere of Soprano Italian Restaurant and indulge in a taste of Italy right here in the United States.
Photos of Soprano Italian Restaurant
15537 Warwick Blvd, Newport News, VA 23608, United States
Opening hours of Soprano Italian Restaurant
Monday:
11:00 - 21:30
Tuesday:
11:00 - 21:30
Wednesday:
11:00 - 21:30
Thursday:
11:00 - 21:30
Friday:
11:00 - 22:30
Saturday:
11:00 - 22:30
Sunday:
12:00 - 21:30
Reviews of Soprano Italian Restaurant
"RESPONSE TO THE OWNER First of all, you're wrong. Other restaurants do this. Online services even do this. Other business I've loyally supported trust me. I may order 20 times from them and never have an issue. If something goes wrong on the 21st, they'll give me a refund after taking the same actions I took with you since I was a loyal, TRUSTED customer. Your policies need a serious overhaul to today and not 19 years ago. I mentioned race since it was the only logical explanation I could think of. It was quite the shock. I was very respectful on both visits. That same level of respect wasn't shown to me in turn. Your policy is your prerogative but is doing nothing to promote growth in your business. Leaving a review of your horrible service is my prerogative. Thank you for the new year greeting and wish you and Soprano all the best. You'll just have to do it without me, family and friends. -------------------------------------------------------- I'M DONE AND STRONGLY ADVISE NO ONE ORDERS HERE! I use to love this place. I ordered the catering size of the Chicken Cacciatore. The final price with tax was $51.06. On 30 Dec 2023, I called 2 to 3 hours before to make sure they could accommodate. Now, I bought this one other time before and it was delicious with plenty of sauce. I checked the pan after picking up it up. It looked fine on the surface. I took it to my family's house. They started eating first and didn't want to say how horrible it was. They didn't want to complain since it was my idea. I started eating about an hour later. What I found was a pan full of white spaghetti with a thin layer of sauce on top, a very thin layer. The sauce should have been thick throughout, just like the first time I bought it, especially for $51.06 plus tip. It was put together extremely cheaply and lazily. You can see it in the video. It's a bit grainy, but doesn't take much for you to see my point. I didn't go back the same day since there was some distance between my destination and the store. The next day, I showed the video to the on hand the shift manager who offered a $15 gift card but couldn't process a refund since it was on a different shift and told me to come back the following day. I spoke with Nadine the following day, same day as this review. I'm assuming she was the shift manager (store should make a change for your own sake). She told me I should have brought it back the same day but couldn't do anything since it had started be consumed. I offered to buy the literally $5.00 of spaghetti noodles in the pan to get my full refund since my mother used it to make something else. Yes, it was so bland, she used it make another spaghetti dish. Nadine wouldn't budge and kept saying it was their policy. When you have a problem with other restaurants, they typically trust what you say, even the first time if they've received a lot business from you, and you're courteous and honest, all of which I was at ALL times. I had been a satisfied recurring customer for a couple of years. I had proof of the garbage they gave me in the video. She still called me a liar in essence. This is in an area where the race is predominantly the same as mine. Businesses often treat us differently than others no matter the situation or how we behave. I now know that this is one of those. To Sopranos, this was unethical and lazy on Nadine and the rest of your staff. I'm tired of people these days not admitting their shortcomings. Take this as me holding you responsible. If you've ever tried expand from more than 2 locations, this is what's holding you back. This is the 1st of as many reviews I plan to make. Happy New Year!"
"Excellent food and service was great!"
"I placed an order online I called to make sure they got it correct because it’s always wrong I talked to a young guy he said he has the order this is what I got my question was how can you even let this leave the restaurant burnt like this the response was were busy and a 10.00 credit I respectfully declined"
"First of all , let me say this. Our server Eric was awesome. It took over 20 minutes to get our food out despite the fact that there was only one other patron. The food was not good . The paper menu has hundreds of options , from Italian, to American bar food like burgers , cold cut sandwiches, subs, cheesesteaks, chicken , pasta , pizza , lasagna , spaghetti and a plethora of salads and dozens of other items . That might be the issue . Maybe with a smaller menu selection the food would be better . The pizza was greasy and not very tasty. The dough was soggy and undercooked , which was disappointing. The roast beef sandwich was literally thin sliced like the prepackaged version, cheese not melted on regular square bread toasted. My daughter didn’t get past the first bite. The salad was huge but just a mess, the onions and veggies weren’t even sliced . There was literally a half an onion . We sent it back and they did take that off of our ticket . The chicken wings were soggy and bland . After we all had finished eating , my nephews plate finally arrived 30 minutes later so we ended up having to take his meal to go. he ordered a calzone which ended up taking an hour to prepare."
"The seafood pasta was definitely microwaved or something. I do not believe it was made fresh at all. And the baked ziti… the noodles and sauce taste burnt, like extremely. Every first few bites the taste of burnt noodles got worse and worse. The bread and salad was the best out of everything we ordered. It was trash!"
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