Dunkin',

1336 Poindexter Street, Chesapeake, VA 23324

"The snackin bacon does not taste like the others. Its undercooked and has almost no maple pepper taste. But the service is great otherwise."

"I come at least once a week to get 2 everything bagels TOASTED. They screw up something every time. Either not toasted, no knife in the bag its always something. This morning I had 1 of 2 bagles toasted. How lazy can you be."

"Terrible!! Mobile order placed at 630P; only 1 of 6 donuts ordered is what they had! The 2 orders of bacon were burnt in a ball and could smell it! The server kept trying to get me to order all 6 lemon donuts; they only had 3 types! He told me he would credit me, but didn't! Never again!"

"i have had a few negative experiences here. go somewhere else, trust me. today, i ordered a coffee with liquid sugar and a flavor pump. i did not in anyway state that i wanted cream in my coffee. my coffee was so pale, they added a lot of cream. i can not drink dairy products, which is why i didn’t order any or ask for it to be in my coffee. i had to throw it away a $4 cup of coffee and they couldn’t take the time to remake my coffee the way i asked or refund me. the other customers in the restaurant had their orders messed up as well. it seems to be a staff issue and not a simple mistake. i would like to add that, i have had ingredients swapped or added to my mobile orders. i’m not upset when it’s regular sugar instead of liquid sugar, i understand that they might not have it in stock. they have added cream to black coffee, they have added syrups. i’m sure that i’ve received the completely wrong drink at one point. there’s a 75% chance that the workers will put your donut into the bag frosting side down so it stick to the bag. it happened today, and with the last few donuts i ordered. i will no longer buy donuts from this location, it’s not worth losing all the frosting because the staff can not take the time to properly package your food. they are also pretty good at forgetting cream cheese on bagels and overall skimpy with toppings. i am allergic to cinnamon. i asked the manager how to order a pumpkin drink so there’s no cinnamon in it. i informed the staff before and after i ordered the coffee that i am allergic to cinnamon, that i wanted the pumpkin syrup only. i read the order exactly as the manager wrote it. the staff still put cinnamon on top of the drink and i had an allergic reaction just smelling the coffee. the manager then refused to refund me or remake the drink, and claimed i did not inform the staff of my allergy. the manager sided with her staff and not the customer they gave an allergic to, what more can i say. - - - in case anyone at this location is reading. the solution is to focus more on customer service. the staff needs to learn, it’s okay to take an extra 30 seconds to ask “did you want cream in that?” or to make sure a donut is facing up. the staff should know what ingredients are in their products (for example, there’s cinnamon in the cinnamon sugar topping.) i can understand that there are some allergies are that uncommon, but the staff should still take the same precautions as they would for a peanut allergy. i hope you have a lovely day."

"Store manager is HORRIBLE! Horrible to staff (I worked there before I moved) and customers unless it's a specific one she likes a lot. Uses expired products. Dead flies all over the dining area. Live flies all over the back of the place. Donuts made overnight and those same ones sold all day. If your order is made wrong she will say it isn't and that you are wrong. Last time I was there I only liked and got good service from the girl that closes the store."