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Broughton Appliance Services Inc
6200 Lakeside Avenue, Richmond, Virginia, United States
About the Broughton Appliance Services Inc
Broughton Appliance Services Inc is a leading appliance repair company located at 6200 Lakeside Avenue in Richmond, Virginia. With years of experience in the industry, our team of skilled technicians is dedicated to providing top-quality repair services for all types of appliances, including refrigerators, washers, dryers, dishwashers, and more. We pride ourselves on our professionalism, efficiency, and attention to detail, ensuring that your appliances are back up and running in no time. Trust Broughton Appliance Services Inc for all your appliance repair needs in Richmond and the surrounding areas.
6200 Lakeside Ave B, Richmond, VA 23228, United States
Opening hours of Broughton Appliance Services Inc
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Broughton Appliance Services Inc
"The absolute worst customer service and technical service I have ever experienced. EVER. Multiple trips to correct the same problem, the wrong part ordered multiple times. Techs don't seem to know what they are doing. They also tend to want to fix the symptom and not the cause of the problem. How many days do I need to miss from work for you to repair a microwave?"
"As others have shared… customer service is absolutely horrible. We purchased all our appliances here during our kitchen renovation. We have had significant issues with our refrigerator and microwave oven. I was talked down to multiple times, specifically when communicating with “Jenny”. I wish our conversations were recorded. She is a horrible person, very rude and so unprofessional. This place has changed over the years, avoid our mistake and choose another appliance service company."
"Please avoid my mistake and choose another appliance service company. I have a Maytag and Broughton is the only certified repair company in Richmond. My first appointment for service was in October and it is now December 29th. It is STILL not working properly. My dishwasher was misdiagnosed three times. Each time, they’d have to order a part and then come two weeks later to install it. I feel that they did this in order to charge me more. I have paid more than $ 400 for a repairs over a period of 3 months. If I had known it would have been that much, I would have purchased a new dishwasher. We have had to hand wash dishes for every major holiday. In the end, I am convinced that the original problem was a simple and inexpensive fix that the repair person missed. I tried speaking with the owner and they have been of no assistance. I will never buy another Maytag dishwasher that is required to be serviced by Broughton. This has been the worst service of any repair experience in my life. Description of Work: Our Maytag dishwasher wasn’t properly cleaning our dishes and it was only 3 years old. We needed a quote to decide if it was worth fixing or if we should get a new dishwasher."
"I agree with the other reviews citing POOR customer service and getting talked down to on the phone. After 8+ months waiting for my dishwasher part to come in (it kept getting delayed with no notification to me) a technician finally came - but he brought the wrong part. No problem- I called to reschedule. That rescheduled appt came and admittedly, I forgot he was coming because I was traveling for business all week. I called to set another appt. No one answered so I left a voicemail. The following week, I get a call from the technician saying he is 20 minutes away?? I had NO clue he was coming and was at work an hour away. Apparently they scheduled me without confirming with me. I called the office to reschedule once again… and the woman immediately blamed me, told me she spoke with me on the phone the week prior - which was NOT true. I tried to explain what happened but she continued to tell me I was wrong and denied that the technician had brought the wrong part. Horrible customer service, literally fought with me on the phone and could not own up to their technician’s initial mistake."
"our first experience with Broughton was very positive. courteous helpful and efficient. office person looked up our dryer model and repairman arrived 2 days later as promised. he had to do a return trip a day later with a specific part they don't routinely carry with them, but we were only charged one trip charge and one hour labor, and now we once again have a working dryer for a fraction of the cost of a new one. he also helped me locate a replacement part for our circa-1976 stove, so we got that working again too!"
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