Potbelly,

917 Ellsworth Drive, Silver Spring, MD 20910

"I went to this location on 18 December shortly after they opened. I was the only person in the serving line and stood there for 5 minutes. During this time the manager nor the server chose to acknowledge me or say they’d be right with me. Instead they both stood together and packed cookies while totally ignoring me. I will never visit this location again. I probably should’ve read their reviews before going. But I never imagine this type service. Word of advice to the manager and her staff, don’t take a job that requires providing customer service with the attitude you displayed."

"The "8 minutes through the line max" sign is there just to taunt you. It will take more than 8 minutes because this location is understaffed at lunch time. They are too busy filling mobile orders to help the customers in the store. Got a big sandwich. Pretty sure a big sandwich just means more bread, not more meat and/or cheese. Disappointing sandwich."

"worst tuna salad in the DMV. the guys making the sandwiches doesnt even bother to ask if you want your meal hot or cold, type of cheese. this place is disgusting. save your self the grief and just go to Paneras around the corner."

"I ordered a Biggie Chicken Salad on Multigrain with lettuce and onion from GrubHub. I received a sandwich with nothing but lettuce and onions after waiting over an hour. Terrible."

"My favorite of all is the wreck sandwich! Clean location and super nice staff. I as asked if I need a bag and he even took time to pack the stuff for me, I appreciate the extra care and help. Location is easy to access but sometimes you need to allow more time to find parking in garage."