NAPA Auto Parts 3350 Anderson Highway, Powhatan, VA 23139

"Called to confirm parts arrived left house 20 minutes later and person I talked to on the phone said nothing about them closing soon. Website says 5 and those hours were confirmed a month ago and apparently that changed"

"Took parts in to be matched up. Got two hoses wrong and had to redo. Wanted to match up a hydraulic filter. Didn't want to unless I had a part number. Gave them a part number and they crossed. I was not confident and asked several times about specifics of the part. Told me after looking at specs it was correct. I asked about one particular aspect three times and they assured me of that particular aspect. They didn't have it in stock and said they could get it by afternoon. Paid for it and went by later to pick up. One look and knew it was wrong. The particular aspect of the item I had asked about three times was wrong. Took the old part in again and a different guy said he couldn't match up without a part number. Owner walked by and said, oh, that's a xxxx. And they had it on stock. So I had to make a trip back and spend about five dollars in gas and 40 minutes in time when it should have been taken care of the first time. Basically, younger staff doesn't want to help and you need to double check everything. This is not the first time I have had similar experiences"

"Part not in stock but delivered from warehouse by 4:30 SAME DAY! Great service & good location with ample parking & easy turn around. Nice & knowledgeable counter-folk."

"Very knowledgeable staff! The man stood by the price on the shelf, rather than the costly price coming up on the scanner. What a savings and a sweet man to boot! The Cumberland Napa employee didn't take the time to help."

"A well laid out NAPA store. One stop shopping. If they don't have it it can be had within hours from the distribution center. Nice friendly counter staff."