Tropical Smoothie Cafe

"Manager/managers not present and not assisting with the rush. The wait times are brutal. This is my second time, and at least the three employees working the front greeted me when I walked in the door. Last time no one did. This visit is slightly better than the last, but as a general manager in the food business I believe that managers have to lead the charge and be present during the rush."

"My kids have came here a few times to order the simplest things & they keep messing up. First the name spelling. Why ask the name if you will spell it wrong.. then we ask for two orders of the same item. They only received 1. Then we asked for a smoothie & the young girl Act like she can't make it. These girls need better training & supervision over there cashier operation. They need more training. Especially when its slow. The times we come its been slow. No crowd & they still mess up. Gonna start going to a different location for a while until they can get better training & management"

"They have a designated section for online orders. This area was completely empty throughout the duration of my visit. My order was supposed to be ready at 1:40. I waited until 2:00 to acknowledge the fact that my order was not at the online order section. The cashier then went to the prep station where my order was and a couple of other online orders and handed me my order. This is the second time this has happened to me this week. Last time when I went to cashier, they told me my order would be at the online pickup section which it wasn’t (after a 20minute wait). I had to make another trip to the cashier to finally get my order 10min later. I never have issues when I go in the morning. Im assuming when they get busy in the afternoon and they abandon the protocol and don’t like to be called out on it. So they send you back to where you are “supposed to wait”. In turn you end up spending almost an hour in the store waiting between two visits. I would suggest at peak times you disable the app or add a feature where you have to speak to someone for your order to be made. The app is supposed to make it so you don’t have to wait. I waited longer than everybody who walked in the store after me."

"Did a mobile order and parts of my order were missing or just outright wrong. I ordered a Caribbean Jerk Chicken wrap and while it had the black beans and pineapple, it had the thai peanut sauce. The wrap itself was super salty, and just mid overall. Was missing the sides for the entire order, and getting the staffs attention to get the sides was a pain in the butt as they were more concerned with talking amongst themselves. The smoothies were tasty, but that was the only satisfying part of this disappointing experience. The quality of this location has drastically declined, the staff definitely needs to be retrained and the place needs to be cleaned much more thoroughly. In the future I'll just drive further out to a different Tropical Smoothie location."

"This location use to be great when it first opened but it has gone down hill dramatically! I had to make a complaint previously because of an issue I had there. The new manager was very nice and offered me a free smoothie and told me I could come anytime that week to get the smoothie. Well, the day I came to get my smoothie, while waiting I and other customers witnessed two employees play fighting in the back where they were making sandwiches. The young man smacked the young woman's phone out of her hand and it fell on the floor (which was filthy) and she picked her phone up (mind you, they had gloves on the entire time) off of the floor and got a napkin and wiped it off and went back to making food with the same gloves on. Also, we witnessed another worker towards the back scratching under his stomach with his bare hands then he gets gloves and puts them on and starts helping prepare food. ABSOLUTELY DISGUSTING!!! This location seems to only have young people working there and they never greet you when you walk in. They are usually horse playing and holding conversations amongst themselves. The restaurant itself, is very filthy and has that "dirty restaurant" smell to it when you walk in. The only time the employees act right is when the owner is there and I know this because I've been to the store twice when he was there and the employees seemed to be on their P's and Q's then. I will no longer be coming to this location because it's never a good experience when I go. I gave it 2 stars because the new manager is nice and because my smoothie always taste good. At this point though, I don't want to chance getting sick from how filthy it is in the store and where they make the smoothies."