Dunkin'

"Whoever is working the drive thru…get your attitude in check. There is no need for that. If you hate your job or life that much go find a new one and make some changes."

"We placed an order on the app and arrived shortly after, it took about 5 minutes before anyone came to the drivethrough window and they explained that one of the drinks was not right because they didn't have the proper ingredient so they substituted. We agreed because we were in a rush but they never gave us our food which we informed them. They requested that we pull up and wait and that someone would bring us our food, which we did. After 10 minutes we decided to get back in the mobile order line and ask for our food so they wouldn't have to bring it to us as they had become a little busy. We were informed that the manager was "just about to come out and tell us that they didn't have any of the 5 different food items we had ordered. But decided not to because we had pulled around to the mobile order line again." At this point we finally said forget it, take back the drinks, one was wrong anyway, just issue us a refund and we'll be on our way. The drivethrough attendant informed us that since we had taken them that we could not have a refund. To be clear, they knew our food was not available and we still had to ask for a refund which is absurd! We demanded an immediate refund for the food, which for some reason surprised the staff, and never once did we see this manager. All we got were messages from the drivethrough worker to us "from the manager". The biggest kick in the teeth is that they had the nerve to give us STORE CREDIT as our refund, as if we would ever want to return to their store after this experience. This is, by far, the worst Dunkin I have ever been to, and obviously not just me as we encountered several customers who also left in quite a bad mood and without any food or drink. The experience was so bad that we are staying the heck away from this company at this point, it was the most terrible customer service I have ever seen!!!"

"I really don’t ever do this but couldn’t ignore it. I got an avocado toast which wasn’t even toasted, got a turkey sausage egg and cheese that clearly is on a English muffin but for whatever reason it was on a croissant and wasn’t informed of that and my tater tot’s were literally falling about cuz of how oily and undercooked they were. Will. Not. Be. Back."