Pizza Express 11852 Chester Village Drive, Chester, VA 23831

"We have been to this Pizza express many many times. It has always been soo good, and fresh. Today we were not impressed. My salad was old looking and the vegetables on the salad were old. I always order the breadsticks and they come with this amazing Parmesan cheese topping. today they were plain, and just not the same. when I asked the lady who brought out our food if they still put the parmesan topping on she said umm no? We were very disappointed today. probably won't be back for a while."

"Came in for lunch and had the best experience! The pizza was great, but what really made the visit awesome was Kim and her beaming personality. I watched as she warmly greeted EVERY single person who walked in the door with the most genuine smile! She made friendly conversation with everyone, myself included. She has some of the best customer service I have seen in a while! It is hard to find someone so personable while at work anymore, and I can tell she loves what she does! We will definitely be going back to visit her and eat some great food! Thanks so much!!"

"It saddens me that I have to write a negative review. I frequently patronize this establishment despite the errors. I can no longer accept the mediocrity from the staff, more especially from management. My last order was once again incorrect; but what was really surprising was that the manager recognized HIS error. Do you know this man offered a 10% discount on the next meal? Let’s forget the fact that the order was wrong, but there was an item that would make me and others sick in my household. The meal could not be consumed, so I am very disappointed at the decision of the manager. Integrity does not exist at this establishment; therefore, I will no longer spend my money here. A small business owner should definitely do right by their customers. I understand inflation is rough on small businesses but if you mess up a customer’s order and it is verified, then you should do the honest thing by replacing their meal. Very low integrity, management. I can assure if you keep this up, you will go out of business."

"The person at the counter was friendly. I placed my order. He told me it would be about 20 minutes. I didn’t mind because I figured it would be hot and fresh. My salad had a little bit of onions and a few tomatoes. It was not even half way full. The pizza has no sauce on it, like cafeteria pizza. Im not clear on what’s happening but there needs to be better quality food being served. I rarely write a bad review but this was not acceptable."