Jersey Mike's Subs

"The employees are very rude and disrespectful. I would never recommend anyone from buying subs from this store. They are very dirty with the way they make your subs. The employee touching his face and then my food. The other employee was very disrespectful and rude. This is the 3rd time iv had a bad experience at this store. Would not recommend angone"

"I order from this Jersey Mike's many times, but now less frequently. The last two times I ordered the place was dirty and smelled really bad. There were also pieces of bone in my Philly cheese steak. I don't know if it is new management, a new team, or cost savings, but please bring it back to what I remember. Philly cheese steak sandwiches are good though."

"I have tried ordering delivery through the Jersey Mike's app twice and both times it has not ended well. First time, they replaced an item without contact me because they were out. I was told they would make note at the store that they owed me. That's not useful when I never actually plan on going there and their cookies aren't as good as they once were. Today, I ordered two subs and only received one. I called and they said that they have it there but they must have given the delivery person the bag before the second was finished. So I had to drive up there and get it. Had I known, I would have saved myself the delivery fee and tip and got it myself. Or better yet not gotten anything at all. At the end of the day, it is partially my own fault wanting to use their app so that I can get points. I know if I had used DoorDash, I would have immediately gotten some compensation for all of these mistakes on the part of the restaurant."

"Constantly gets my orders wrong. First of all DO NOT order online they get our orders wrong 100% of the time when we do. I have made a habit of going in but last night they still got 2 of our orders wrong. I get in ordering for a family if 6 but I don’t feel that our orders are that difficult. Yes they’re customized but the two that they got wrong was the most simple ones to fix. There was 2 number 9s giant. One on their gluten-free bread and one on wheat and they got the bread right both of them were done Mike’s way one with mayo, one with brown mustard really simple. The bread and mustard on one and Mayo on the other is the only thing customized. But what did they get wrong? They gave me 2 number 8s not 9s. Even though I pointed out that I noticed there wasn’t any bacon or roast beef on either sandwich. They didn’t say anything to me. So, even when ordering while I was there and saying something, they still got the order wrong. They were not swamped. It was one guy making my sandwiches. When another customer came in a woman helped that customer. So there was plenty of people. When they’ve gotten orders wrong and I have returned orders, they remake them but it’s weird because they’ll take the wrong sandwich back which is fine. I guess eat it or throw it in the trash but they don’t offer any sort of discounts or anything like that. For a place that is constantly messing up like this they really need to do something I’m making their customers happy sadly I don’t think I’ll be back. There’s another Jersey Mike’s that I’ll drive the extra 10 minutes to go to that I’ve never had issues with. Step it up your people need to pay attention. Maybe one person doing hot sandwiches. One person on the slicer. One person putting the toppings on. One person ringing up orders and wrapping. And one person for back up and clean up. This means you need a total of 5 people at ALL times at minimum. Realistically 6 would be better during lunch and dinner rushes. But 5 should always be there. And make it up to customers when y’all mess up! Maybe you’ll make less mistakes if you offer coupons when you mess up. I also always tip when I’m there. I appreciate hard work but these people need to be better trained. There needs to be more people and a system. Maybe then y’all can have time to address the cleanliness of the store that others are complaining about."

"This location seriously needs to either properly train the staff or create a better online pickup service. I ordered a rewards sub online and went to pickup the sub. I get ignored by the cash register employee who continues to take orders from the line even though I see my sub is behind the cash register and not on the online pickup shelf. After waiting a few minutes and giving up, I get in the line and the next employee proceeds to tell me that my order is still being grilled. After the grill employee finishes the 2 instore orders, the grill is empty and that's when the employees realize that my order is at the front already made as I had previously asked about. Please train your staff better to acknowledge people who wait at the front for online orders. Otherwise, use the actual online order shelf instead of having customers wait in line to get their online orders. It seems to only happen at this location as I've been to other locations and haven't had this issue."