Panera Bread

"This place is absolutely disgusting! The fountain drink machine is molded, there was a wash rag where the bread display is, and the floors didn't look like they were cleaned in days. We got our $72 refunded."

"Since moving to my Company's office in this area I've gone to this Panera location a few times. Today's lunch rush had an emphasis on the word rush. A lot of people wanting to pick up or eat there all at the same time. The employees making the orders were working through the orders as fast as humanely possible. My order ended up getting bumped out of the que at some pint but as soon as I touched base with them they got right on it."

"You wait forever for service at the counter. A skeleton staff is not attentive to customers. The sandwich was passable. Hey, better than most hospital food? I ordered—and paid for—medium coffee. When only a few dribbles came out of the taps and I alerted staff, some dull-eyed kid in an apron says he thinks they quit brewing after breakfast. Yes, I replied, but you didn’t quit taking my money for coffee after breakfast. Nobody grabbed the empty urn until another customer complained and it apparently reached the store manager. This store needs a serious message about intentional customer service."

"When I ordered, I requested NO plastic utensils or napkins in my to-go order. I picked it up at the carry-out counter, and looked in the bag. Utensils and napkins were in there. I asked the woman if she would take the utensils out of the bag, as I hadn't touched them. She said she couldn't, because the bag had gone over the counter. So much for trying to reduce plastic waste, and save Panera some money. Please ask your employees to pay attention to customer requests."

"Yikes. As an immunocompromised person I try only to get raw greens from places that serve fresh produce. I thought Panera was one of them, but I was wrong. Lettuce was all brown and rotting. Some parts were even BLACK and mushy. Definitely rotten beyond words! unfortunately, I ate a few bites before realizing what I was eating. I can only hope against hope that I don’t wind up in the hospital. The cafe itself is pretty dirty as well and my husband was wiping someone else’s crumbs off the table just so we could get a somewhat clean place to eat. Wont be coming back."