Panera Bread

"Close to home. Good service at all time, although sometimes food tastes different. The staff are friendly. My 6 years old son is a fan of souffle. We visit this store everyday"

"Just came from the dentist after having a tooth extracted and ordered two bowls of chicken and wild rice soup. After waiting over 10 minutes I noticed that my name was no longer on the board so I went to ask what was up with my order. After being ignored by several people behind the counter for several minutes the manager told me someone went to get more soup. After more waiting I was told that there was only enough for one bowl of soup, so I asked to be refunded for the bowl of soup I would not receive. After more waiting for the lady at the register i realized nobody had gave me the bowl of soup so I went back to ask again. Apparently for whatever reason the manager wasn't going to give me my soup. The manager and the lady at the register were completely indifferent to my situation and rude on top of that. I wasted 30 minutes of my time and a $2 cash tip just to walk out the door disrespected and empty handed."

"Walked in to pick up an order that was ready at 8PM in the evening. Barely anyone in the restaurant but was ignored by all staff. Sat down in front of the empty pickup rack. Confusedly waited a few minutes since no personnel appeared to be tending to the counter. Noticed two takeout bags behind the unmanned register. Stood up and leaned over to check if one of them was mine (it was) and was immediately yelled at by one of the 6 uniformed staff who were chatting with each other. Guy complained to me that he was "just doing his job". Spoke to the manager who explained that the orders were behind the counter due to thefts earlier in the day. Fair enough. Maybe greet your customers and ask them to confirm their name instead. Perhaps ask if they need any help instead of immediately verbally assaulting them for attempting to pick up their order when no one is tending to them. Probably not a great idea to ignore and treat your honest customers like they are thieves. Overpriced food. Clueless staff and management. Steer clear."

"My beef....It takes so long for anything! We had Souffles For being cold and a bit mushy the taste was there. But the customer service was AMAZING! Mr. Mohammed was one of the best, if not the best, person who has taken care of us at Panera. Cinnamon bun Nothing special. Tasted better at Walmart. I do love some of their sandwiches and other foods, but I have avoided going there due to how much time it takes to get the food. If the quality was better I would understand but this semi fast food place.. I just don't understand why."