Family Auto 2113 College Avenue, Bluefield, VA 24605

"We thank this dealership for the kindness and quality of vehicles. When u want a good experience go some where else but if u want a great experience call on these guys."

"DO NOT BUY FROM THIS CAR LOT. They are scammers and they will sit and lie to your face saying nothing is wrong with the car and sell it to you, then it will break down 6 days later. I bought a car from them and not even 5 days later it’s in the shop. They said it needs a whole new engine smdh. They sold it to me like that and to make it worse they do the buy as it is contract. So anything after that is out of there hands they are the worst people to ever buy a car from please don’t even look at their cars!! For your own good ! I still don’t have my car it’s been in the shop for months !"

"By far this is the worst car dealership in the two Virginia's. We took a 21 year old girl there who works two jobs and was buying her first car. She test drove a 2012 nissan sentra. The check engine light and the airbag light was on. We were told we could take it to their mechanic the following week because of the holiday. Where I made a mistake was leaving the young lady there by her self to do the paper work and they totally took advantage of her. She ask for a warranty and the sales lady said well if we do that we have to redo all the paper work. We'll sales lady you were told this before the paper work was even started. So I take the car to them the first day of the next week and was told oh no we aren't paying for nothing. We'll She has had this car 3 days and the transmission is going out it has issues with the air bags and all they can say is you bought it so it's your problem. The transmission had been doctored up with what I call a mechanic in a can. It will stop it from slipping long enough to sell it. It's really hard to believe that you guys would do this young lady this way. She has done nothing but cried since she bought the car. People please stay away from this place they are rude and don't know how to tell the truth. So I'm contacting some higher ups to see what can be done. To sell a car with the airbag light on tells me that Family Auto cares nothing about your safety at all. Please consider another place to buy your next vehicle and never let them take advantage of a young person like they did with this young lady who didn't know how it worked because this was her first car. She saved for 2 years for the down payment and now it's gone and she has junk . Family Auto you should really be ashamed of yourselfs"

"If you want to be spoken to rudely and -0- professionalism this is the place. Simply asked how much a car was only the lot. Instead of explaining why it's on the lot to sale but you can't currently she just responds rudely oh I'm not ready to sale it. It's a car lot. It should not be on the lots unless it's ready to sale."

"Hi I wouldn't recommended anyone going to family auto I only have one income and still my payment is $310 a month plus having pay insurance dont have hardly any money left to rent somewhere I only had this car since may of this year and its costing me more then the payment right now its needing a radiator the lights on the inside has been flickering the seats and side mirrors are moving on there own off and on through out driving it and sunroof wouldnt close cant really use it also and plus paying for a car that isn't worth what there asking in Kelly blue book its only worth highest is $2,000 and that's if its all in good condition. if my payments were lowered then $310 a month that would help I'm only on a fixed income and been through a lot this month and I do not like smart remarks from some staff as well."