Pizza Hut 158 Appalachian Plaza, South Williamson, KY 41503

"I just placed a order last night to be delivered by Pizza Hut in south Williamson I ordered a stuffed crust pizza with banana peppers and bacon and some boneless wings I was using their tracker when suddenly it said it was canceled took 10 minutes to get someone on the line and when I did it was just too tell me they had another order in the same place I would be fine with that if they texted or called so I didn’t have to take that extra 10 minutes to get ahold of them on top of that I asked can you please text me or call me when you get here as I’m handicapped and where I’m at you would not be able to directly to my door the lady on the phone said and I quote “give me 5 mins then go ahead and wait down their for me how about that” so I did I waited 5 mins then went downstairs and waited another 10 minutes when the driver finally got here I was standing with my crutch in the door and said “ your real crippled up aren’t ya” and after this I got back pretty disappointed cause they only put bananas peppers and not the bacon and because of them “ canceling “ the order I could not leave feedback and did not feel comfortable enough to call the store as after all this I felt like they would spit in my food I don’t know if the driver was the same person on the phone but they need to be either need to learn manners or be fired overall the worst experience I have ever had at a pizza place I will never order from this place for myself again and strongly recommend anywhere else for anyone else"

"I just made an order from the pizza hut in south williamson, kentucky. One of the worst experiences I have ever had in this area. I ordered 12 wings and they only sent me 10. And for the price I paid for the order is bloody price gouging. They refuse to answer the phone, half the people they hire cannot understand simple english or use a computer. The online service and APP are absolute garbage, half the items you try to add to cart are met with experienced a problem, cannot add item. If I could give 0 stars I would and I VERY HIGHLY DO NOT recommend this place to anyone. And if anyone in pizza hut corporate is reading this, fire that entire staff at that store and either shut that place down, or get with your HR team and figure out some new guidelines for hiring workers with some level of competency."

"Phone call: Can you add my address (3.2 miles from their store) for delivery? My neighbor a 100 yards away gets delivered. I just want to order on the app and not call. Ambrosia the store manager: Nope. That's never going to happen at my store! Me: You delivered to me 2 months ago and that's a horrible attitude to take when you say "that's never going to happen at my store" like you're very proud to say it. Can I speak to the manager. Ambrosia: I am the manager. We never delivered to you. Me: Yes you have, depends on who is working whether or not I get my food delivery when I call and place the order. I've order often. You've delivered to me for years. I just want to make it easier for both of us and order through the app. Ambrosia: This is my store. That's got to get approved through me and we're never going to deliver to your address. Me: So you can approve it? Ambrosia: I'm not... do door dash if you want our pizza delivered. We got a new system owned byv a New compa...... (I hung up) She was rude, proud, unprofessional, zero customer empathy, and kept talking over anything I added. Definitely was a one-sided conversation."

"Food turned out amazing and very fresh and hot. Good experience tonight and great customer service. Thank you, Pizza Hut!"

"When we ordered online, we figured there would be a long delivery time due to the fact of possible short staffing and it being the 1st of the month. We did receive a call after ordering that it would possibly be a 1 hour delivery time, which we was good with. Shortly after receiving that call, I received a text that our order was out for delivery. In fact it was 16 minutes after placing the order, it was delivered by the store manager. She was very pleasant and professional.."