Johnston Cooling and Heating 1184 Wells Road, Bedford, VA 24523

"Thank You! Jason and crew! (Long) After 2-1/2 months with no heat… Lost heat the Wednesday before Thanksgiving, called a company we had been using for a couple of years. They came out and said we needed a new furnace (we have geothermal which scares most HVAC people) to the tune of $20,000. We said okay, not knowing and trusting the company. A couple of weeks later a new furnace arrived — turns out wrong furnace and missing the heating components from the factory. Three to four weeks later and 13 phone calls nothing happened. Company said they could not get TRANE to call them back. We gave up! Called Johnston Cooling and Heating, they came out the next day. They said all that needed to be replaced was the compressor and we would have a “new” furnace. One week later the house had heat! Thanks again to Johnston, Jason and crew… definitely a six star rating. Guess who we will be using next time!"

"We have used Johnston for years—from simple service to full installation of a new heating system. They have always been (exceptionally) prompt, professional, friendly, and very reasonably-priced. Highly recommend."

"We had a wonderful experience with Johnston’s. Upon moving into our first home the AC froze up. We called Johnston’s and Jason came out the same day. They worked late into the evening to restore our service and even returned promptly when another issue arose. They are very easy to work with guys and are straight shooters. Not a company that will try to sell you a bunch of parts you don’t need or slap you over the head with prices. Fair prices and friendly, knowledgeable staff. Thanks Johnston’s! We will certainly be returning customers with any future HVAC needs we may have and recommend them to others!"

"My outdoor AC unit starting making a loud rubbing noise and was no longer cooling properly. I called Johnston Cooling and Heating at 8:40a.m. Yes, they actually answered the call. No message needed to be left. Took my information and estimated that someone could be there by 1:00-4:00. Received a phone call from the tech (Joseph) around 2:00 letting me know when he would arrive. Arrived right on time with the estimate of 3:00p.m. Took a look, and identified the problem and ran diagnostic tests to make sure there was nothing else going on. By this time it was 4:00-4:15p.m. Everyone knows quitting time/COB is around 5:00p.m. Joseph went, got the parts, came back and replaced the motor and capacitor. Didn't leave until close to 6:15p.m. So... they picked up the phone, gave an estimated time of arrival window, beat that time, found/fixed the problem. Gave an initial quote, and ended up billing me a little less then the quote. Joseph was amazing, polite, caring, knowledgeable, committed, and thorough. I can't say enough about him. How do you beat that? Johnston Cooling and Heating has earned my repeat business. Thank you kindly. And our furry critters that were overheating thank you as well! ~ Joseph, you rock."

"The team, led by Jason, put in two mini splits for us. Their estimate was lower than a competitor's and accurate to what they ended up charging, even when the job took longer than expected. They also came back several weeks later when we had a slight issue with one of the units. Would definitely recommend."