Advance Auto Parts 401 East Washington Avenue, Vinton, VA 24179

"Very helpful staff.. that's what is most important to me because I don't know a lot about cars."

"Older lady who was working the front desk was very rude, i walked in and said how’re you doing and then proceeded to show her my phone for an order i had. She told me to not shove my phone in her face a with a very nasty attitude even though i didn’t i was holding maybe a foot and a half minimum away from her face. Then i asked her is that rude? and she said very even though I didn’t shove my phone in her face and even was holding my phone with 2 fingers in a way so she can grab it to make sure im not stealing someone else’s order. Keep in mind i didn’t have an attitude and i said how’re you doing in a nice way. I do not appreciate her attitude at all and i’m sure you guys know who it is cause i’m assuming not too many older women work at advance auto parts EDIT: 11/26/23 I reached out to corporate after this incident and they said someone from the store/area would get back to me. They never did unfortunately, this is apart of the reason why me and everyone I know don’t go to advanced auto parts anymore and everyone including other random people I’ve talked too don’t either cause they’ve had similar experiences and the ORileys around the corner are so much more helpful and more knowledgeable."

"I stopped by the Advanced Auto Parts on Washington Avenue in Vinton, VA this afternoon because I needed a new turn signal indicator bulb. Mike assisted me with diagnosing which bulb needed to be replaced and even helped me do a full light check to make sure that the brake lights and parking lights also worked. This was wonderful service and I strongly recommend going to Mike for assistance at this Advanced Auto Parts in the future."

"Stopped in to drop off oil to recycle and grab some quick items and the staff member named Michael was really helpful while I was also shopping. Great customer service! We will be back!"

"They have a Lotta good merchandise, but they are always understaffed. Also, I had an employee install wiper blades for me that I had bought there, he actually told me he said we do except tips. I don’t mind tipping someone for installing some thing like a battery, but not quite sure, installing to wiper blades, which took less than one minute qualified for a tip, especially when he asked for one."