Fincastle Automotive, Inc

"I'm new to the area so did a some searches and found these guys highly rated. Ratings are true, these guys are great! I appreciate the detailed reports and estimated costs that Randall and Will provide, while not making you feel pressured. Def recommend Fincastle Automotive to anyone reading this!"

"Fincastle Automotive goes above and beyond. I was passing through the area when my car started making a very concerning sound. These guys let me walk in without an appointment, diagnosed the problem, ordered the necessary parts, and two of them even worked through their lunch break to make sure I got back on the road in just a couple of hours. You could not ask for better service."

"Excellent communications. I felt a vibration issue after getting new tires but the staff didn't. They worked with me and narrowed down the culprit to a unusual problem (bad UV joints in drive shaft), letting me test drive the vehicle to ensure the issue was resolved."

"3 days before the Thanksgiving holiday, My wife and I were traveling through VA to a funeral in MD, when our Honda CRV suddenly lost power. Through a family friend, we were recommended to reach out to Fincastle Automotive as a shop that does good work. I called them and spoke with Randal who said they did in fact work on Hondas. While speaking to Randal, one of their tow truck drivers walked in and said he could come pick us up immediately. In about 20 mins the tow truck pulled up and loaded us up and hauled us back to their shop. Randal informed us that they had a loaner car (at no additional cost) that we could use to continue on to our destination and drop it off when we picked our car up on our return trip home. The next day, Tuesday, I got a text with a link that took me to a web page with pics and recommendation on everything wrong with the car! I was able to tell them what I wanted done and they quoted a price (via their text system) on the work I ask them to perform. Wed I received a text saying the work was completed and with a detailed invoice. I was able to click and pay with a credit card from that text. Thursday afternoon (Thanksgiving day) , we were able to drop off the loaner car and pick our up and continue our trip home! The paid receipt included a roadside tow coupon... If the car lets me sit beside the road any time within the next 6 months, I am entitled to a free tow! I would rate this shop with 10 stars if I could! The entire process was THE ABSOLUTE BEST car repair experience I have had in my life! It was a first rate professional, respectful and efficient process from start to finish at a very reasonable price, at a time when most shops would have said they can't help us due to the holiday! Thanks to the entire shop for their help."

"I made an appointment for an alignment. That was completed along with a very thorough inspection of my vehicle that I did not expect. Not only did they let me know what services I should get done, but they even gave me estimated costs. I am totally impressed, and they will get all my business!"