Sam's Club Tire & Battery

"My experience getting a new set of tires was strange, but not bad overall. I ordered a set of Goodyear Maxlife tires online to be delivered to the store. They arrived by the next day. I was instructed to call a number to set up an appointment for the install which I did. The number was not for this location specifically. After the service rep got my information, we got disconnected. The service rep immediately called me back and confirmed my appointment had been made, stating they've been experiencing issues with calls. When I got to the store for my appointment, the guy working the desk said they just got new POS systems and was struggling to ring up my order properly. It should've come out to $743.24 (I checked online) but I was only charged $711.96. No complaints from me since I was already getting $100 off for buying a set of 4! I was quoted an hour and the work was done in about 45 minutes or so. I got in my car and about 2 minutes after getting on the road, my TPMS sensor displayed a "malfunction" reading. I was thinking they had damaged the sensor(s) during the install. When I got home, I decided to check the tire pressure with my tire gauge. 3 of my tires were reading around 40-45 psi (which was too high). 1 tire was reading so high, my pressure gauge couldn't even get a reading at first because it only goes to 50 psi. I'm guessing it had to be close to 65 psi, if not more. Once I brought my tire levels down to the recommended pressure, I got in my car, drove a bit and the light went off. + Order arrived in store very quickly. + Total price slightly cheaper than what I was quoted for. - Weird customer service on the phone and in-store. - No lobby/chairs to wait in. Ended up sitting in cafe area to wait. (Surely, this is by design to get you to shop while you wait.) - Careless technicians. Over-inflated the tires, tripping my pressure sensors and left mounting grease on my rim. They probably don't use gauges to check and use tool readouts instead. Come on guys. Take some more pride in your work."

"Nothing but a bunch of salesman trying to get you to buy a tire, I needed a tire plugged on a new tire that got a small nail in it. They said they could not plug it and they tried to sell me a new tire. Same day I went to BJ’s and they plugged it with no hassle. Today I needed a tire plugged on my truck, which also has brand new tires. Before I went to Sam’s club, I pinpointed the hole that was leaking air, it was a tiny hole I had to use micro leak detector to find it and there was no other holes. So I went to Sam’s Club. They said they could plug it for me. They then came out and told me “sorry we can no longer plug it for you, There is multiple holes next to the hole you found” and then proceeded to try to sell me a new tire. Will never go there again. Honestly, my fault for trusting them a second time fool me one time shame on you fool me twice can’t get fooled again."

"So the date is July 16th, I picked up a nail in my tires, and decided it was time for new tires. Travis hooked me up.This was the fastest I’ve ever gotten my tires done, didn’t have an appointment and Travis got it done in an hour. Thank you so much Travis. Really made my day and can’t thank him enough!"

"My wife purchased four tires for our car to have delivered to this Sam’s Club for installation before an out of state trip the next day. On the day of the appointment, I saw that the purchase went through fine, and I gave them the car to bring in to install the tires. Shortly after that, they called me back to tell me that they could not install the tires on my car because their lift will not work on my year/make/model of vehicle. I asked the gentleman behind the counter how it was possible that they can sell tires for a specific vehicle, and not know if their lift will work on that particular vehicle or not. He was absolutely no help in explaining this, but I was able to speak with the woman who brought the car out of the bay to me. She said that Sam’s Club tire purchases are made through a third-party, but their lift and equipment at this location are so outdated that they don’t know if they will work on a particular vehicle until they have that vehicle in front of them. She seemed to be just as frustrated as I was over this whole thing, since she knew this tire center is pretty useless with some vehicles, and the customer won’t realize that until they get there in person. This now leaves me scrambling to go to other tire shops in the area in the late afternoon to see if tires can be put on this vehicle before our trip out of state. I would recommend to anyone to save your time, money, and frustration, and do not use this tire center for any reason."