Firestone Complete Auto Care

"I've had my vehicle serviced there 3 times now. This is the second time that in the same day the tire light comes on. There's different fressures for the front and rear, when they rotate the tires the pressure is not adjusted . This last time I'm missing the service sticker and ran out of washer fluid the same day as well. Part of the service is topping off fluids which wasn't done. With them missing those things makes me wonder what else wasn't done"

"Took my car here because my motor was misfiring, and they told me I needed new spark plugs. Paid for the new plugs and labor ($500+ at this shop…) and the car seemed to run better, at least. Months go by and my motor begins to misfire again, so I took the car to another mechanic that’s closer to my residence. Come to find out, they left one of the plugs completely unchanged. The new mechanic told me that the plug was extremely difficult to remove, so I suspect that’s why the mechanic at Firestone decided to give up on it. Seriously though?? They said nothing to me about this, and still charged me for it?? This place is not worthy of anyone’s trust. Stick with private mechanics."

"Took my truck in for an alignment and inspection. They warned me that because my truck is lifted, they might have trouble with the alignment. That is acceptable. They called to say it was ready and I went to pick it up. They said the tech spent two hours on the alignment and could not get it aligned. No charge to me. That is also very acceptable. Happy so far. I left and drove around the block. The toe on the right wheel was off by about 10 degrees! (I dropped it off with toe at about 0. ) It was not safe to drive to I immediately went back they could clearly see in the parking lot that the toe was off. I asked the angry tech if he could move the right wheel in and tech he 45 minutes fiddling with it again. They said it was fixed and I left again. This time is was at about 8 degrees off. The tire squealed 5 blocks until I left it in a parking lot. I returned the next day to the parking lot and adjusted the tie rod myself so I could get the truck home. I then did my own alignment in my garage and found Firestone had only adjusted the right side and the cam nuts were still loose. They never touched the left side. (cam nuts were painted and not scratched). I understand that they could not do the alignment with their machine and the unqualified tech. Perfectly reasonable since my truck was not standard, but to return the truck with the toe set 10 degrees off on one wheel and loose cam nuts is not acceptable. It was undriveable. At their recommendation, I will take it to a shop that specializes in alignments."

"Brought my car in for 4 new tires and a brake job. They got rid of most of the shimmy. May have to take it back as I have the life time alignment I bought thru them. Service was fast and friendly and I’m very happy with the tires they recommended."