Hensley's Family Auto Service

"Wayne and his crew are honest guys and they do great work. They will not overcharge you for services and they won't do work that really isn't necessary just to make a buck like some other shops in the area. They have worked on several of our vehicles and even helped us with an out of town pre-purchase inspection of a vehicle we were considering buying. In a world where integrity and honesty means less and less, this place reminds you that it still matters."

"I'd give 0 stars if I could. I ordered tires on Thursday morning October 12, 2023 and was told by Wayne they would be in Friday morning at 10. I left work Friday morning and dropped my truck off at 0950. I asked if they had a shuttle service, and they said yes. I told them where I worked and Wayne said he'd pick me up and bring me back to the shop when I got off work. When I got off work, I called Wayne to see where they were, and he said in the back parking lot of where I worked. While on the phone, he told me the tires didn't come in, so he brought my truck so I could get home. He apologized and told me the tire supply company comes from Maryland and wouldn't be able to make Friday's delivery. He told me the tires would be there Monday morning, and he would pick up my truck from work at 10am to take it to the shop and take care of everything. On Monday at 10am, Wayne and Jacob were no shows. I called and talked to Jacob and asked why they didn't get my truck, and he said he was sorry, but they were "super busy." I asked why they didn't call and he said, "sorry we got busy and just forgot." I told him I'll take my business elsewhere and hung up. Fifteen minutes later I got a call from Wayne, and he said the tires didn't come in until 12pm. I reminded him about picking up my truck, and he said they were very busy. I asked why he didn't call me to give an update, and he just said sorry, "we were busy." Wayne never offered to right his wrong, so I told him I'd take my business elsewhere, and he said okay. I would not recommend this shop due to their lack of communication, excuses, and lousy service. D. Tooley"

"I had a great experience here when my car was having sudden issues and I was in from out of town. Wayne was quick to answer the phone, provide thorough testing, work on my car, and give detailed explanation. I am so grateful for the services and experience!"

"I was very impressed with their service and ability to provide an economical fix for our older car that had an exhaust issue preventing a successful state inspection. They were able to get a small portion fabricated in less than one day and keep our vehicle on the road with minimal costs. They saved us over a thousand dollars for a new exhaust and were extremely customer focused!"

"Amazing service by a small, locally owned family. I needed to get an expired State Inspection taken care of and they had me in and out in about 20-30 minutes. I was able to call ahead a few days before and reserve the first morning spot for inspections. Extremely nice and understanding guys running the shop. I will absolutely be back to Hensley's and if you need service and don't want to deal with delays of Charlottesville shops, head on up to Ruckersville and Hensley's!"