Davis Appliances LLC
1202 East High Street, Charlottesville, Virginia, United States
About the Davis Appliances LLC
Davis Appliances LLC is a premier home goods store located at 1202 East High Street in Charlottesville, Virginia. We offer a wide range of high-quality appliances for your home, including refrigerators, stoves, dishwashers, and more. Our knowledgeable staff is dedicated to helping you find the perfect appliances to suit your needs and budget. Visit us today and experience top-notch customer service and unbeatable prices at Davis Appliances LLC.
Photos of Davis Appliances LLC
1202 E High St, Charlottesville, VA 22902, United States
Opening hours of Davis Appliances LLC
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Davis Appliances LLC
"Absolutely terrible. The office hung up on me within one minute after telling me they didn’t work on the model I had and refusing to give any recommendations. They were sarcastic and rude. Do not patronize this place if you value kindness at all."
"I would haave to agree with the 1 & 2 ratings. Will not use Davis Applicance again. The tech was late. Bought a side kick with him that constactly talked. In the house for a told of 10 minutes. Said if would be costly to repair a 5 yr old standing upright freezer. The frost line suggested it has leaked feron. Since the casing is sealed best to consider buying another one. Said these freezer are bulit to only last around 5 yrs before you have problems. Had a tool bag with him. Only pulled out a flash light. Ashed could he repair it now. Said he didn't have the necessary equipment with hi. If he comes back there would be another serivce chagre. He chagred $100.00. I advised him the office told me it was $120.00. He stated he was giving me a discount. I upplugged the freezer for 48 hrs. Plugged it back in works fine. Called the office and asked to speak with management. Advised I was not satified with somone coming out and basicaaly did nothing. Was looking for him to adjust the bill. He said the tech and 15 yrs experience and consider the $100.00 as more than reasonable based on coming out to my location. Advised him I did not ask for a discount. Told him the freezer works fine now. He said smarly well just see how long that lasts."
"Excellent customer service and experience. After my refrigerator died and I started looking to replace it, I looked at the Big Box retailers first. After being told I couldn't get a new refrigerator delivered within 10 days I figured I'd start looking at the locally owned businesses. I'm glad I found Davis Appliances. Found the refrigerator I wanted and they had it delivered and setup the very next day! That's customer service."
"Horrible customer service. I made an appointment to have a washer/dryer combo diagnosed. They charged me $100 just to show up. The tech did NOTHING but confirm that it wasn't working. Didn't pull out so much as a screwdriver, was there less than 5 minutes. Left a list of functioning parts that may or may not have been the problem that I could have googled myself. I went by the office and was very reasonable explaining my concerns. The gentleman I spoke with was very condescending and acted like I was wasting his time. He took my number and said I'd get a call either from him or the tech who came out. I never heard back from them. They basically stole my money. I had bought appliances there before and always recommended them because I believe in supporting local businesses. That ends today. I'll go out of my way to tell anyone that they are a shoddy business who doesn't deserve the support of the community."
"I will never use Davis appliance again, their customer service is poor to say the least, I would even call it abysmal. My opinion of their company comes from multiple poor experiences. They do not seem to have the ability to effectively fix anything effectively. It would be normal for someone to have a weakness and excel at something else. However, I have had them first service my Dryer then my Refrigerator. In the case of the drier they came out and looked at it and claimed it needed parts. They ordered said part, took several days and then came back to install it. During the second call they found that a foreign object had made its way between the drums. They charged us twice for their incompetence. Second time they came to work on my refrigerator because my Freezer was working but my refrigerator was not. They said the refrigerator needed a timer part that would allow the refrigerator to cool again. The said it would take a day or two for the part to arrive. They promised me that they would come out as soon as the part arrived. I received notification on a Wednesday that the part was there, I was then told that they could not come and install it until the following Monday. At this point I reminded them that I had no refrigeration in my home and had already been out for over a week. And asked if there was any way they could move up the appointment. I was told no. I then decided to pick up the $10 part and figure out how to install it myself, which I believe I did correctly per instructions I found online. Since I replaced the part the refrigerator cools but is not nearly as cold as it should be. And my freezer seems to be constantly keeping an inch to inch and a half of snow in it. Which I cannot clear. I am reaching out to other repair shops, hoping I can find someone to fix what Davis blundered. Another point of frustration is they require you to provide Make, Model and serial number before they will come out. On my first visit I figured oh good, they are going to come prepared with parts they think they will need to handle it in one call. NOPE! Regardless of whether they have the required information or not they always have to make two service calls. In the case of the drier repair, they instructed me on the phone to take apart half of the machine to look for foreign objects. (BEFORE THEY WOULD COME OUT). I told them flat out that I was not a repair man and I would not do that. If I had the skills to do that I would not need their assistance. Trust me, you are better off trying to fix it yourself, I have never met a more incompetent group of people in my entire life."
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