Dunkin'

"Leaving this review for the management. Getting word about you firing one of your best employees with the best customer service for doing there best when leaving them in charge. That’s on you for not having an onsite manager there to guid them to the right decision. They were a big part of the reason I went there because I could count on them to make amazing coffee in a timely manner and if it was wrong or messed up they would fix it. This could have been a 5 star but you lost my business unless you correct your actions of terminating your best employee."

"Went in today at 3:30 to get a dozen doughnuts for the nurse's at the hospital. They had only maybe a dozen doughnuts available with 8 being Bavarian. Guy didn't care when I asked if other doughnuts were available. On a possible snow day bad management. 2nd time this has happened. It's disappointing as the doughnuts are usually excellent."

"My coffee was cold and when I went to heat it up there was a roach floating in my cup, service was mid"

"I went on free coffee Monday and was charged for my free coffee. I've pre-ordered using the app in the morning another time and when I arrived it was utter chaos and there were receipts everywhere but no orders with the receipts. There was an iced coffee to the side that looked like the one I had ordered turns out it was but I didn't know since it wasn't next to the receipt with my name on it. The rest of my order was also not prepared the food portion which is the second time I've had to ask where is the rest of my order? Lastly sometimes I wonder if the milk they are using is spoiled as the coffee aftertaste sometimes tastes a bit sour."