Baskin-Robbins,

1046 U.S. 211, Luray, VA 22835

"What a joke, staff tell lies went through drive-thru for a cappuccino blast, girl take my money, then comes to window and says the concentrate is frozen, she then tries to refund me cheating me out of money, go back next day, story is no coffee concentrate to make cappuccino blasts, RUDE AS CAN BE"

"Rudest people! Horrible customer service! When I went through the drive-through, and they were closed (though the sign said they were open), no one let us in line know. There were workers inside and when we drove up to the window to find out what was going on, the workers just stared at us and said nothing. Another time, my group went to get ice cream inside the store. The sign said open and nothing was posted about the dining room being closed. But when we tried to open the doors to go in, they were locked. The lights were on as if the place was open and the two workers there, once again, just stared at us. Did not explain anything. Just stared and then went back to whatever they were doing. We even tried to ask if they were open through the glass. No response. Awful. Do NOT go here."

"Came in after getting out of being in the hospital with my niece because she broke her leg. Figured we treat her to icecream cause she done really well and who wouldnt treat their kid to icecream after something like that happens. We get there at 8:38pm and order and then we sit inside to eat the icecream. 8:54 they lock the doors so no one else would walk in after two people walked in after us to order one whom also sat down inside to eat. The rudest part of it all was directly at 9pm while we are still eating icecream and the other guy walks back to his chair to sit down they turn off the lights. ALL OF THEM. While we are still inside. Ive worked retail and fast food and you are supposed to wait till the customers leave the store before turning off the lights. I dont know about the rest of my family on returning but i wont be returning considering that. That was straight up rude. If i could give no stars i would. But considering it dont give that option i guess one will work"

"Just had a great visit, third time today though first two were Dunkin for me and then kids. Tonight we stopped by again for ice cream. Girls behind counter were very patient and friendly. Bathrooms also very clean. Very good overall for a DunBaskin."

"First and Last vist to this place ! Why send coupons out in flyers to locals when they wont even accept them ? Owner would not honor 2 coupons with orders being placed by 2 different adults. Both of our households got them in mail and coupon states; limit 1 per customer per vist. Guess they better correct the fine print to read differently."