Panera Bread

"Good and quick and not to expensive for hospital food."

"Panera has gotten ridiculously expensive. The food is ok quality. The reason we had it so many times within a short period of time is because it's in a hospital so either hospital food or Panera."

"Went to this location this morning for breakfast, place my order and pay for a cold drink. The gentleman gave me a small cup and walked away. Usually they give me a larger cup or ask me if I want a small or large drink. It was busy so I think He just assumed that cup was ok which can happen. However, when I realized it was a small cup and I needed a larger drink, I kindly went back to the cashier and ask to get a larger cup, even offered to pay extra if necessary. This time it was a young probably Latino lady at the register. She was super unfriendly and just gave me unnecessary attitude with a terrible look, telling me I SHOULD HAD ASKED OR SPECIFIED I NEEDEE A LARGER CUP. She took few seconds before finally give me the Cup and still with that disrespectful look. I was soo discussed and upset. At this point I insisted to pay whatever the price, she then said “it ok it ok, Just take the Cup”, still with the attitude. Disappointed with the super poor customer service, I approached the First Gentleman who originally helped me and explained the situation. He apologized and tried to clean the terrible customer service. This is a hospital, a place people already dealing with personal family issues, sometimes life and death issues on their children or family members. Most already dealing with a lot of frustrations and when coming to place an order, all they need is a little respect, and friendly customer service. Giving me attitude for a drink I paid is just unacceptable. This is the worst customer service I experimented. This girl needs training and learn how to be kind, she is really hurting the business, pushing someone like me who never writes review to expose this terrible customer service."

"Grateful they are here inside the Fairfax hospital. Food was good but coffee was like warm and I like it got. Services was fast; thanks."

"I think you have to be careful not to judge this Panera location based on comparison with larger locations. This is venue is housed within the Fairfax NOVA hospital and primarily serves the patients and their visitors and employees within. There isn't much space within for gathering. There are kiosks for quick ordering and you can use your app. I visited on a Wednesday morning and found an abundance of mobile orders waiting to be picked up in the pick up area. The young staff is friendly and my orders were accurate and satisfying for my morning purchase and when I returned for another lunch purchase. I plan to return during my stay here."