Dunkin'

"Me: "what's a pink velvet macchiato?" Server: "uhhh we make a macchiato and add pink velvet" *Proceeds to make me one of the worst coffee beverages I've ever drank* Even the donut was flat, insufficiently filled, and the whole experience was disappointing"

"This location never seems to be able to get a standard coffee or food order correct. I’ve ordered the exact same standard ice coffee from other Dunkin locations across NoVA and this location messes it up so badly every time. They also seem to always way overcook or undercook orders of hash browns, bagels, and other basic food items. This location just seems to not be able to get anything right. Buyer beware- they’ve also recently started charging extra for shots of swirl, which are usually required to make your drink taste normal, which is a franchise level decision. If you’re going to be greedy at least give customers edible food."

"The service is terrible from the moment I walked in to the moment I walked out. First I go in and the lady at the cashier says “what do you want?” With an attitude, than I try to get my free coffee from the app, cause they give you free coffee with any purchase on Mondays, and after she scans the bar code she deletes it from the computer as if there is nothing. She proceeds to tell me that the bar code is not working and that I have to pay for the large coffee that she made while the bar code was “ not working”. WORST SERVICE EVER!!"

"I just went to this location to get my weekend coffee. I had an amazing experience the moment I walked in! I was greeted my Abe and his energy was happy, helpful and entertaining! His joyful attitude really made my morning and brightened my day. While I was waiting for my food I could tell he made everyone else’s morning as well with his amazing service. Kareem made my drink (and every one else’s on his own) so quick and it was perfect! He seemed very nice and gave great service. The gentleman who was making the food was super nice as well although I didn’t get his name. Idk why this location has such a low rating but this will be the location I come to from now on!"

"I had a good visit at this Dunkin donuts. The gentleman working (Emmett) did a GREAT job making sure each person got what they asked for and was kind and courteous with each of us. We were a huge crowd of people and he handled it very well. Especially for being on his own Manning the entire store."