Best Buy

"As someone who loves all things electronics to include gaming (Both PC and Console), movies, home networking and more. I have come to utilize Best Buy throughout the years for all of my electronic needs. I have found the protection plans to be what they say they are and hassle free. As a total tech member since it was introduced, I have found the service to be well worth the investment. Over the years there have been a few bad experiences with employees who are not customer oriented; however, up until experiencing the Best Buy in Harrisonburg this has been an infrequent event and not a representation of the company. The Harrisonburg Best Buy on the other hand has on multiple occasions displayed a complete lack of care for its customers or their opinions. Some examples that I have personally witnessed include the following: When equipment is ordered and expected to be delivered, the delivery team will not adhere to their own schedule at the cost of the customer. Management also does nothing to rectify the issue. For instance, if a delivery is scheduled at 3 PM and the team has cancelations in the morning, they will show up at the house at 10 Am and leave a hand written note saying "Sorry we missed you" with a phone number to reschedule. When management was contacted in the early afternoon probably around 1 PM they stated that the delivery team had completed all the deliveries for the day and had went home.... Even though it wasn't even 3 PM yet the customer was forced to reschedule the delivery despite already taking time off work to support the current delivery. The Geek squad won't help you even if they are just sitting there with no appointments. If you have an appointment that you were a couple of minutes late to they also will refuse to help you. They won't help you if you don't have an appointment at all. This includes times where others don't show up for the appointment. They will literally just stare at you for the entire block of time that someone didn't show up for and do nothing rather than help someone who is actually there. The windowed appointments for drop offs are 15 minutes long, but if someone shows up 10 minutes into the appointment they also won't help them as the "Drop off" takes the full 15 minutes. The Geek squad has a complete disregard for customers and won't even look at them as they just sit there and tell them they won't do anything to help them unless they have an appointment and show up within the first fiveish minutes of it. On multiple occasions it has also been witnessed that multiple sales floor associates are abbrasive and appear to be inconvenienced with customers who ask for help. They either ignore them having side conversations or tell them they are busy and then stare off. They put items back on the sales floor as an "Open box" that literally has food baked on it and was not cleaned after use with minimal discount. The management would rather argue with the customer and refuse to give any sort of customer service than just simply take care of the issue at hand. If the Harrisonburg store was my only experience of Best Buy has a whole, they would have lost my business years ago. Instead I just drive the extra hour to Charlottsville when I need something in store or I order what I need online."

"The employees are helpful and knowledgeable, but finding one can be hit or miss. Having worked in retail, I know that comes down to management and corporate. Being to cheap on labor costs will cost you not just a sale that day, but future sales."

"Associates are friendly and helpful. I was approached twice by associates asking if I needed assistance. I also really enjoy the self-checkout feature, where you can use your phone to scan your items and pay."

"Bought a 75 inch TV, and missed the morning delivery due to working night shift, so I called to see if I could change it to in store pickup. I did this when they accept calls at 9AM and was able to change the order. When I showed up at the store around 10:40AM, the order had only been put in the system within the last five minutes, which I was unaware of, and the representative over the phone told me nothing about any type of wait. I went to the register and tried to explain the events of the morning to the woman at the register, who happened to be the manager, and was bombarded by “you’re wrong. That’s wrong. You can’t just call when you get here and pick up your order.” She was snippy, loud, and I was belittled in front of about 10 other customers for a few minutes to the point where I was half tempted to cuss her out for being disrespectful. They did bump me up to the top of the waiting list, and I was in and out within ten minutes, but what’s the point if I had to be talked to like a dog in front of everyone? The best employee you all had in the ENTIRE STORE was the delivery guy that morning. I love Best Buy, but the last few times I’ve gone, the employees are all on their phones, or act like they have better things to do. Go to the Charlottesville one if you value service."

"Extremely lazy, apathetic staff members who stand around talking to each other instead helping customers. There were literally four employees in the smart phone department who were talking amongst themselves and I had to ask twice to look at something. Next, whatever you find on their website is NOT at the store, there's a total disconnect between available inventory and what's actually in the store. I'm amazed that in 2023 they don't have the technical ability to get their inventory system working properly. I've been to a lot of Best Buys around the country, and this one is at the bottom end. I ended up buying exactly what I wanted at the Target down the road."