Tropical Smoothie Cafe 6415 Shiplett Boulevard, Burke, VA 22015

"Update: Tropical Smoothie mailed me a $10 gift card to make up for the $32.38 they stole from me with an order they cancelled. Customer service is non existent. Go next door to Roaming Rooster or Lil Cow Cafe Bistro for better service. Me again, I have reached out to Tropical Smoothie several times since the 18th and still no response. You have robbed me of my money. Look for my request, or provide me with a direct email address or phone number so that you may return what you have stolen."

"Do not order delivery. I was still charged for an order that was canceled 30m after ordering via the Tropical Smoothie website. The week before two cookies were missing from an delivery order as well. When I called the store they gave me a number to call the manager instead??? The lady wouldn't even listen to what I was asking for the first 10min. I've sent in multiple requests/feedback on the website and still have yet to hear back or even receive confirmation that someone will be getting back to me."

"3rd time going here and each time it just gets worse. Employees have a lot of trouble understanding orders, coupled with loud blenders, it becomes even more difficult. Also, management should schedule breaks around the busiest times, not right in the middle of the rush. Wait was so long people walked out. This is the 2nd time I’ve observed this. 35-40 min wait for 2 items."

"Ordered online, my wife picked up on her way home, store only gave ger half of order, had to go back and pick up. Wrap was loaded with salt, could not eat"

"I loved this place since it opened. The employees are fantastic and helpful. Helpful as in if u ask for extra stuff or help on what to chose, they do it. Food and smoothies have always been top tier for me here. Always coming back."