Chipotle Mexican Grill

"Worst Customer service ever! I used app to order the burrito bowl. It was supposed to be ready by 6:30pm. When I got there, it was not there. I tried to ask employees by saying “excuse me”. Employees looked at me then just looked away without response. Simple polite response of saying “how may I be help you” would have been suffice. After ignoring me several times, one employee just said “in two minutes” I waited until 6:50 for my order. I understand that employees can be busy, but politeness is another matter. Chipotle needs to educate employees on how to respond customers better. After I got the order, I found that the white rice was not properly prepared. Rice was sticky and with no flavor. Some portions were stick together in forms of balls. This is not how the store should serve students at GMU. Very disappointed, and I will never go to that branch in near future."

"The only thing I have to say is this place is a disgrace and mason has the audacity to not put taco bell..the rice straight up raw.. crunchy and they are so stingy on servings they gave you. I am mad I didn't ask for a refund that day.. I had to straight up throw out my burrito bowl. DO BETTER OR REPLACE THIS PLACE BRO"

"This location needs to shut down or fire everyone that works there. They used some OFF BRAND rice that tasted like ROCKS and this made me sick for days. As someone who just transferred to this university, it’s a shame a restaurant like this that used off brand products is allowed to be here. This isn’t a chipotle, it’s something that you’d find in a third world country. The food was horrendous"

"This place overall...was one of the worst Chipotle chains on the Eastern Seaboard. Not for the food, but the customer service. To start off, there was a particular employee that displayed rather racist behaviors. She would be very stingy with the amount of food she added to my order and had a bad attitude in general. However, when she served the "normals" there, she would brighten up and serve larger proportions. She just acted rather rude to me and my friend when we went there to grab a quick lunch. Unfortunately, that was the first time I ate there and first impressions really set the standard, tone and feel to the restaurant. The second time I went there, a different employee was at the counter and treated all of the customers politely and well. Overall, this was a pretty rough experience. The customer service was terrible and I felt like there were hints of unprofessional behavior when there shouldn't be any. I recognize that there were other employees that were polite and the food was good, but that first experience left a bad taste in my mouth."