Best Buy,

5000 Jonestown Road, Harrisburg, PA 17112

"Worst experience I’ve ever had. Bought a computer online through Best Buy. Received email stating it wouldn’t ship for 3 weeks. Instead went to store and tried to cancel order. They said couldn’t be cancelled as it was in process. Bought another computer instead. Received online order 2 days later. Had busy month: finally took back online order 2 weeks after return date. I was told no refund. Except, if I paid more money I could get some back. I left with choice words. Horrible business. Will start shopping at Apple stores instead."

"it the good places to buy electronic appliances, it has good deal but the employee who irritated me , made me wait 30 minutes and lied later he was looking for me! His name was Ronnie , African American guy, I feel like he doesn't like to help Asian or other color customers!!"

"My wife and I were asked the times by three different employees if we needed help. Twice we spoke with guys who were knowledgeable, helpful and not pushy. We spoke for a while with gentleman in TVs. I've been to this location a number of times and it's always been a positive experience."

"I am giving this store of one star rating. If I could give it zero stars, trust me I would. Went to their store this morning with a laptop that I bought from them that will not charge. Customer service set me up with an appointment with Geek Squad, to come back later the same day at 3:00 p.m. I got there a few minutes early and I sat waiting for my appointment, I watched at least four people/families get extremely upset and walk out. There were a lot of angry people in there and leaving for the exact same reason as mine. Most of them were upset for lack of customer service, lack of knowledge, and just plain down rude and not helpful. As such, at 3:08 p.m. I got up and went to the counter and asked if they could check me in because my appointment was at 3:00 and I was in a rush to pick my son up from school. I explained my situation to the geek squad technician, who very rudely and quickly inform me that they could not help me and that I was to go to a local battery store to buy a battery myself and put it in. Or, I could go buy the battery, make ANOTHER appointment to bring it back and they would put it in for a $40 service charge. This was absolutely ridiculous to me, considering, we have an account that we pay for with geek squad as well as bought thousands of dollars worth of electronics from them. I informed the geek squad technician that I have wasted my time coming to their store twice today. When I explained the situation with my laptop to the customer service technician earlier that day, they could have explained this to me at that point and not asked for me to come back later in the day with my electronics. He quickly, rudely, and very sassy, said that our customer service technicians that work at Best buy are not trained to know this information. I thought that was the most absurd and ridiculous response that I have ever heard. Why are they chasing their tails and wasting people's time!? Don't have your customer service even set up appointments if that is the situation! Get it together people and figure out a new system that is efficient for all! Stupid, just plain stupid! Everybody should have to speak directly to geek squad about what their issue is and if an appointment is necessary and if they are able to fix it or not. Geek squad at this location is extremely rude, lazy, not knowledgeable and worthless. My family will never give them another dollar and we will never refer anybody to buy from this Best buy."

"Friendly, engaging, patient staff. Bought a new gaming rig and young gent helping me was very pleasant. Had a snafu with my credit card requiring me to call VISA and he patiently waited for me to rectify it. Very pleased with my visit."