Jos A. Bank 3031 Valley Avenue, Winchester, VA 22601

"My husband and I got married June 25, 2022 and decided to go with Jos A Banks for the entire groomsmen including himself. We had such a pleasant experience with the staff. The manager was the one who helped us originally. We made this our go to store. We are planning to go to a corporate gala event and just came into this store last Saturday, February 18th, and had a unpleasant experience. The lady at the front desk scolded my husband for trying on a jacket (the jacket he was going to rent most likely, and the same jacket the manager that helped us before told him to try on). She told him he was not allowed to try on the jackets. He said he was never told this before. She then asked what we needed and why we were there. He said we were just looking around. She continues to say--well this is a store for fancy events. We told her we are aware and had been to this store before. I advised her we rented 6 tuxedos for our wedding last june. She ignored me completely. She went on to ask my husband again, what he was there for and what kind of rental he wanted. She went on and on, just talking as if she was trying to confuse us about the different suits. We honestly had no idea what she was talking about. He told her he wanted to see what they had and take it from there. She continues again to talk and question us. And asked if he had ever been there before. I spoke up and told her that as I told her, already, we rented 6 tuxedos for our wedding here last June. She continued to ignore and question us. I finally just said "we are here to just look around, are we not allowed to do that?" She replied "I need to know what you are looking for." We finally walked away from her and as we were walking away she scuffed and said "wow." We found the manager and asked her if we were allowed to look around. The lady followed us to the manager (crazy!) and wanted to argue some more! I told the manager about our incident and the manager just walked away (?) ignoring the entire situation. My husband and I were so confused that we left the store. The manager was older with grey, long hair (never seen her before) and the girl that insulted us on many accounts had a foreign accent with shoulder length dark hair. This lady even tried to point us to the clearance section! I was extremely insulted. Let us forget she is working in a retail store and judging others (wow!), but we weren't even dressed down. I'm honestly just shocked at the treatment we got! Unfortunately, we will never be back because of her, unless we get a formal apology by this store. We called corporate and they said someone would be in touch. Nobody ever called back. This kind of treatment is uncalled for. We are sad, because we would have been using them for our anniversary wedding party that we plan to do every 5 years."

"Awesome clearance sale up to 80% off."

"Great experience shipping around for my husband's clothes. Staff went above and beyond anything I've seen in any other men's or women's stores. They were helpful explaining the different fits and gathering items for us, making sure to keep our "cart" up front so we didn't have to carry everything. Great selection and amazing prices as well in a very convenient location. Highly recommend!"

"Bought a suit from here, requested a slim fit did not receive what I wanted. The woman who work in the store are great and very helpful but the tailor does NOT listen. This was my first suit so I did my research on how a suit should fit and received many different opinions after I received the suit, went back 4 different times for alterations & the tailor will not give you what you’re asking for. Going back to return the suit completely. If you order a suit from here, go elsewhere to get alterations done."

"I always feel like I get a deal when I walk out of here. I don't buy a lot of nice clothes but when I do..... the staff is always so friendly and helpful. They follow up with tailoring and when suites are ready. It's always quicker than expected!"