Holtzman Propane Fireplace Store & Propane Refill Station

"Ripped me off for years with minimum use fees and increased prices and literally STOLE the tank that belonged to me and my regulators with their fine print on the auto fill agreement. Run away from these dirtbags. Worst company ever."

"The team at Holtzman Propane is the only reason my business can remain open. This is no exaggeration. They are heroes. Due to the owner of the property next to our coffee house refusing to allow anyone associated with the coffee house to cross the back corner of his lot, our back property is now completely blocked off and inaccessible. There's been a coffee house here for over a quarter century, and this was how propane (and everything else) was always delivered. Our old propane vendor refused to deal with this headache. Then we started calling around. Only Holtzman would service us, and they have given Herculean effort on our behalf... The technician has suffered surveillance and harassment, including threat of arrest for servicing us. Thanks to Holtzman's dedication and ingenuity a workaround solution was devised. It is not easy. The delivery person must scramble down a steep embankment, cross a stream, and up the other side. Our neighbor Church on the other side of the run gave us permission to park the tanker on their property for this maneuver. The adjacent property owner even complained to our town council about the ladder we placed on the bank to make the technician safer! Thanks to Holtzman and our good neighbors, we can still use our kitchen to serve our community and visitors to Berkeley Springs. I wish I could give them a million stars."

"Worst company when it comes to customer service! Like to overcharge for propane by 90cent compared to other companies. We are in a position of watching our tight budget after being victims of a financial crime. Asked for just 150 gal due to budget and we aren’t using the propane right now. They basically didn’t care and said next time your getting a “full” tank at that time I asked what the price per gallon was. …even told them I wished to pay up front….silence ….they arranged everything through our builder…I knew nothing until I got the bill…they overcharged on install and fillup! This company is only out for themselves! The propane side of this business needs an overhaul!"

"Holtzman installers Rodney and Pedro did an excellent job installing our new propane tank today! They were very professional and courteous, and also showed respect for our property. We will gladly recommend Holtzman Propane to everybody we know! Update 06/20/2022: Based on a history of excellent service from Holtzman Propane in providing a large propane tank to supply our Generac 24 KW generator, we decided to also get a propane gas log fireplace insert from the Holtzman team. KeeAnn provided terrific customer service during the sales and installation process. Wes showed his expertise and experience in scoping our complex rural property. Finally Installers Doug and Cohen did a fantastic job over 2 days installing our new Kozy Heat Roosevelt 34 gas log fireplace insert. In addition they ran a kitchen propane line for a future dual fuel oven. We also wish to thank Manager Aaron for visiting on short notice to reconnect a well pump electrical cable which Miss Utility had overlooked. We highly recommend Holtzman Propane for anything related to propane!"

"I was so impressed with Tim when he came to do the bi-annual inspection of my heating and cooling systems. He called me 10 minutes before arriving at my house to let me know that he was on his way. He asked if it was okay to park where he did, he put on plastic boot covers before coming inside. He was very personable, knowledgeable and efficient. He explained what he was doing and asked if I had any questions. Tim is a true asset to your company."