Nerger's Auto Express

"Visiting Nerger's Auto Express was an exceptional experience from start to finish. From the moment I walked in, I was impressed by their impeccable service. The staff greeted me warmly, and their attention to detail was evident from the beginning. One of the standout aspects of my visit was their unparalleled diagnostic process. They meticulously examined my vehicle, leaving no stone unturned in identifying the root cause of the issue. Their expertise and dedication were truly commendable, as they explained each step of the diagnostic process with clarity and professionalism. Once the problem was identified, they presented me with a comprehensive solution that was tailored to address the issue effectively. It was clear that customer satisfaction was their top priority, as they went above and beyond to ensure that I felt valued and informed throughout the entire process. Overall, my experience at Nerger's Auto Express was nothing short of outstanding. From their exemplary customer service to their professional workmanship, they set the standard for automotive care. I would highly recommend Nerger's Auto Express to anyone in need of reliable and top-quality automotive service."

"Really comfortable car maintaince/repair experience. I'm new to having service done on my car and I'd be lying if I said I wasn't nervous about going to a new place to have work done. I expressed my shortcomings with car maintenance and regular oil changes in the past to Shannon on the phone and she literally talked to me like I was her own son and helped me understand what I should focus on and how the process would go. When I came in for my appointment I was 30minutes late and appologized a bunch and offered to come back another day but was treated so kindly and they still took my car in without hesitation. Something that stuck out to me also was that my name is a little different to pronounce and Mr. Nerger, the owner, had corrected the lovely lady at the front desk to the proper pronounciation of my name even though I wasn't going too. Later, Mr. Nerger had called me and went over all my diagnostics and we came up with a plan together for how I was going to get my car back into shape without breaking the bank. When I came to pick up my car I was greeted with smiles and even the cutest little dog that came to say hi =). Once I got in my car - things got even better. They had gone above and beyond by having cleaned my center console and they put a printed copy of my registration in my car for me since I had mentioned earlier that I only had a picture copy on my phone while I was waiting for the DMV to send the official copy in the mail. The work that was done was fairly priced - The personal touches, family-like atmosphere, and above average service made the whole experience for me. Thanks to Shannon, Mr. Nerger, the lovely lady at the front desk and the rest of the team for taking care of me! Highly recommend"

"WOW! I am far from a car expert and it was refreshing to have someone take the time to fully explain every detail with me line by line. The vehicle inspection provided was something that I have never seen anywhere else and was ridiculously thorough and detailed. The entire staff that I interacted with was always friendly and professional and made me feel like MY interests were a priority and not their bottom line. I will definitely recommend friends and family here for their car repair needs."

"I went in to get one of my rims looked at for a possible repair or replacement depending on what the severity of the issue wound up being and made an appointment unsure of what the outcome would be. A few days after dropping the wheel off to get looked at I got a call that the work was all done and ready for pickup. I was very surprised that they went ahead and did work without confirming a price to me or explaining to me what work would be done before actually performing. While the work seems to be of good quality, I would have appreciated having been quoted a price and confirming with them that I would like them to do work for whatever they charge, especially since I didn't know if I was getting a repair or full-on replacement, rather than giving them the wheel to look at and getting surprised by the bill when I picked the wheel up."

"Customer service at its finest! I couldn't have been more pleased while walking my son through his first car purchase. Ernie's no pressure attitude and patience with us was unmatched. He made time in his very busy schedule to have the car looking fabulous and ready for pickup the very next day. Thank you for such a positive experience! Your team is topnotch!"