Gerber Collision & Glass

"The service at Gerber Collision was great !! They fixed rear damage on my Jeep and did an excellent job! From the first phone call to the final pick up- top notch!!"

"Was going to bring my cadillac claim to Gerber but it took about 2 minutes of talking to the front desk woman to literally turn around and walk out to call somewhere else. She did not only have 0 interest in helping me resolve my claim but was sharp, cold and almost happy to keep telling me no that everything I expected they cannot do. It was amazing really the one woman back to the right even seen the situation unfolding partly as I did and at least offered some reasoning behind why and how which was nice she should b the 1 up front if u ask me. It was the 1 bit of help, understanding or anything that reassembled customer service. Which I will add is not un common pretty much everywhere i go these days. I will also add that I am very understanding and am a public reviewer on Google of which 90% r positive because I am positive so I look for positivity there was none here. As for the work they do I researched and found average no more no less. Someone said they used to true to form which I gathered is a bad thing? Not sure the origin there but don't expect much help from the front desk besides leaving frustrated and confused. BTW I started nothing short of sunny and tried to keep and pass on that attitude upon arrival and up to about 75% into our conversation. Didn't matter the respect was not mutual it was obvious I was just a thing in front of her that was being a bother and I shouldn't dare ask if I could leave my car there while the claim was being finalized. Which did Beacon not only let me do but they were happy to help me with literally EVERYTHING else i had to resolve or figure out. Even after the fact they have been very pleasant and encouraging throughout this whole miserable process."

"The service I received from “Gerber Collision and Glass” in Youngstown Ohio was excellent! The staff is kind and courteous. The repairs were excellent and they returned my car cleaner then when I brought it in. It has been the best service I have received in a very log time!!!"

"I would totally recommend them. This was my first experience with them due to my insurance company. I so appreciate their professionalism. They were upfront and Friendly. They kept me updated and handled my rental. My vehicle looks amazing!!"