Hand and Stone Massage and Facial Spa

"Subject: Unpleasant Experience with Gift Card I recently visited your spa and had an overall positive experience with the massage therapist. However, I wanted to bring to your attention an issue I encountered during the front-of-house process that significantly impacted my experience. Upon presenting a gift certificate, I was surprised to be informed about a $10 transfer fee, despite the card clearly indicating that the fee had been paid. The confusion escalated, with the computer system seemingly struggling to verify information, especially regarding the transfer fee and a potential tip application. The spa manager, identified as Michele (who I thought was Shirley), was unfortunately not very helpful in resolving the matter. I understand that this location is different from where the gift certificate was purchased, but the lack of seamless communication and clarity was disappointing. I wish to emphasize that my concern goes beyond the $10 transfer fee; it's about the overall offputting experience that followed. The inability to obtain clear answers and the unnecessary calls to the gift giver created an unwarranted level of frustration. As someone who appreciates a spa experiences, I believe that your establishment should strive for better communication and smoother processes, especially when dealing with gift cards and transfers. A gift should be a straightforward and enjoyable experience, not one that leaves the recipient feeling frustrated and questioning the service. I would also expect a spa at your level not be such poor policies and systems in place. Sincerely, Not happy customer"

"I booked a massage with Jason and he was so professional and he gave me a great massage. The front desk woman was also lovely and so incredibly patient and helpful. I definitely will be booking again!"

"I went to get a message on Saturday, I requested a man my appointment was 1 my tech was horrible his hands was rough he was fast and he have no business giving out professional messages. The tech rubbing body so damn fast , wiggling my toes like he was tryna crack them. Than he had the nerve to stop the clock at 1:40 . 20 minutes early than he had the nerve to ask me for a tip . I asked him not to not apply deep tissue and guess what this man was doing deep tissue.. get rid of him .. Cottman Location"

"The staff is fantastic. They are exacting prompt and extremely courteous. Every time I walk in, it feels like I have just run into a group of friends I haven’t seen in a while. Kevyahna at the front desk is exceptional and completely friendly. I’ve had several massage therapists there and every single one has addressed my issue in a friendly and professional manner. I will not stop coming here at all. This is the perfect place for me. Kudos to Jason (I’m so sorry if I got the name wrong) who took care of me on yesterday. He truly cared for every single issue I had and always asked permission before moving on. This location is a hidden gem in the city of Philadelphia."

"What an experience! First time EVER getting a professional massage and let’s just say I haven’t stopped getting them ever since. As soon as you walk in you immediately start to feel the peacefulness of the place. The staff was soo welcoming when greeting and checking you in and the massage therapist was amazing she really helped me through all my pains and aches. I am now a member and I surely don’t miss a month no matter what u have going on. Forever grateful to have found them so close to home."