Hand and Stone Massage and Facial Spa 938 Dekalb Pike, Blue Bell, PA 19422

"My wife had the worst experience of her life at this place. They ended the massage 14 minutes early and were rude and racist towards her when asked about this issue. The front staff is abrasive and just wants you to pay and leave. Avoid this place at any cost."

"I had by far the worst massage/facial of my life. I was charged $130 for a girl to slab moisturizer on my face and poke my shoulder. Then she ended it 17 minutes early. Get a massage from a homeless guy instead of coming here. At least he’ll tell ya when he’s robbing you"

"Absolutely worst massage I ever had. The whole massage consisted one stroke (effleurage) done over and over. The massage therapist lacked any technique or skill. I literally ask him to add in kneading and he just continued with the same stroke. It was so bad I was tempted to stop the massage and just leave. When the massage was over and the front desk ask how it was, I told them how terrible it was. They apologized, then proceeded to try to up sell me their membership. So on top of 120 for a horrible massage they just wanted me to give them another 100. lol how out of touch can you be with customers service!"

"Got my fiancé a gift card for a serenity package here to get a nice massage and take a break from parenting and work and life. Unfortunately we woke up to our daughter sick and she had to reschedule the appointment. On their website it says it’s a 25 dollar cancellation policy if cancelled within 24 hours of the appointment which is understandable and we would’ve paid without issue. Unfortunately they told us it would be 35 dollars for each appointment even though I booked one package they said since it was two types of massages I would be charged 35 for each appointment. So now we are paying 70 dollars to reschedule the appointment which just feels like a scam and doesn’t go towards the rescheduled appointment. Very disappointed and feel like we were robbed"

"Hand and Stone in Blue Bell is amazing. The front end staff is so friendly and helpful. My massage was purely for relaxation and my massage therapist Ari is fabulous! She is so knowledgeable and makes an hour seem like 5 minutes! I can’t wait to go back in a few weeks!"