Hand and Stone Massage and Facial Spa
1570 Egypt Road, Phoenixville, Pennsylvania, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located at 1570 Egypt Road in Phoenixville, Pennsylvania. This tranquil oasis offers a wide range of services including rejuvenating massages and refreshing facials. Relax and unwind in the hands of their skilled therapists and estheticians as they pamper you with personalized treatments tailored to your needs. Whether you're looking to relieve stress, improve your skin's health, or simply indulge in some self-care, Hand and Stone Massage and Facial Spa is the perfect destination for a blissful escape. Treat yourself to a day of relaxation and rejuvenation at this premier spa in the heart of Pennsylvania.
Photos of Hand and Stone Massage and Facial Spa
1570 Egypt Rd, Phoenixville, PA 19460, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 18:00
Sunday:
09:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"I came in for my first ever prenatal massage with Megen, and had the BEST experience! She’s super kind, very informative, and extremely caring about the areas you’re concerned the most about. The front desk staff is very welcoming and friendly. I signed up for the membership and can’t wait to come back in monthly for more prenatal massages with Megen!"
"I had previously had good experiences at this location, however I am very disappointed with the management. I had signed up for a membership but had to cancel my membership. I had been charged for 2 months, however was not able to use them due to medical reasons. When I called to redeem my credits I was told that the grace period had expired on the 4th, it was the 12th of the same month, and as a result they would not be able to honor my credits. No one had ever told me that there was a grace period or that they would expire and after explaining my situation the manger still would not honor the money I had already been charged. Extremely disappointed and upset since I had initially loved my experience. I will not be returning."
"I had a gift card from work to go here. I got a 50 min massage with Shanda - she was great! I also liked how on time they were here. Would definitely come here again!"
"Rene Manzo is I believe the manager who I spoke to today about charges on a card that was not authorized in the first place to be used for my membership and for which i had already called to cancel a month before (the membership). The card had been charged for the month of september under a card that was not authorized and does not even belong to me and was only used to pay for a tip ONCE under my membership. there was no indication that the card information was being saved. I let that charge go and simply called to ask to cancel my membership immediately after noticing the charge on october 3rd. When i called on october 3rd i was only asked why i was cancelling and was told ok have a nice day. there was no indication that i would be charged for the next month, that i would have packages still on my account, or that i had to sign a cancellation form to confirm my cancellation! all extremely important details. After being charged AGAIN on the unauthorized card I tried calling and was told i had to wait TWO WEEKS for the manager to return from vacation and then being sick. I decided to file a formal complaint myself and received a call from the manager immediately after. what a surprise. When i called and spoke to rene today she was apathetic and unapologetic. She asked me to check if i had any emails about a cancellation and to even check my spam. I found none. My email was still working as I had received emails from hand and stone this morning. but nothing about a cancellation. Obviously there is very poor communication and poor customer service happening at this location. Rene refused to refund me the "hundred dollar" charge to my account and even decided to start arguing with me that it was only $79. sorry rene for rounding up. i will not be coming back to hand and stone and will be informing many people i know about this experience. i feel taken advantage of and disrespected. i've been a member for over a year and always claimed great things about this place and bought many gift cards to gift to people. I had to cancel my membership due to financial issues which is why I find it so upsetting that a $79 charge is taken so lightly. I guess I just never realized that hand and stone can't handle discrepancies."
"Bad experience with my recent appointment. My appointment was at 2pm for a 60 minute massage and no one came to get me until til 2:12, which wouldn’t normally be an issue except after coming in the room, reviewing what I was there for today, undressing, etc. the massage didn’t start until probably more like 2:18. Again starting late wasn’t so much an issue, except when the massage was ended and looked at the clock, I was shocked to see it was 2:58. The message felt quick during, but didn’t think it would be that quick. I paid for a 60 minute massage and received barely 45 minutes worth. I have documentation too on my phone of start and end times. I emailed this complaint twice before posting publicly and received 0 response. Massages here in the past have always seemed to end a few minutes early and the quality of massage is usually borderline. I’ve never complained before, but today was too much. I’ll be moving on to a place that can give a quality massage in the time frame I paid for."
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