Hand and Stone Massage and Facial Spa
4831 West Chester Pike, Newtown Square, Pennsylvania, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Newtown Square, Pennsylvania. Our expert staff offers a range of services including massages, facials, and body treatments to help you relax and rejuvenate. Whether you're looking to unwind after a long day or treat yourself to a pampering session, our skilled therapists are here to provide you with a personalized experience tailored to your needs. Come visit us at 4831 West Chester Pike and indulge in a tranquil oasis of relaxation and beauty.
Photos of Hand and Stone Massage and Facial Spa
4831 West Chester Pike, Newtown Square, PA 19073, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 18:00
Sunday:
09:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"Found a last minute appointment with Deidre! My back was literally out of order and the next day I was walking!!!! I explained my issues and she was very attentive and pin pointed my trouble areas. Staff was very professional, timely and helpful."
"I wish I could give this location a 0 ! I arrived for my appointment at 5pm. Heather at the front desk said I didn’t have an appointment and asked if I was sure that I booked the service. I assured her that Caroline reached out to me on 5/10/23 to offer me the Mother’s Day Package, and confirmed I had an appointment for 5/12/23 at 5pm. Heather confirmed that I purchased the Mother’s Day package but says I don’t have an appointment. She mentioned this is not the first this has happened today. Apparently, Caroline neglected to book several clients after signing them up for the Mother’s Day Special. Her manager, Shanna comes out and asks me if I’m sure I booked the appointment. Again, I remind the staff that Caroline booked the appointment and confirmed it was set for 5pm. Shanna, the manager offers to reschedule my appointment for Sunday with an upgrade for the inconvenience. I accept and I leave. 15 minutes after leaving the store I get a call from Heather, saying that Caroline said I never had an appointment, and I shouldn’t receive an upgraded service. Despite the fact that several OTHER women had the same issue with Caroline I was asked to PROVE I had an appointment. How disgusting! I forwarded Heather a voicemail from Caroline PROVING that she reached out to me, not the other way around, and I wasn’t making this up. The staff practically accused me of lying! I work hard every day! All I wanted was a little me time and instead I’m treated like a liar. I will NEVER visit this location again even if the service is free!!! POC beware!!!"
"Tried this Hand and Stone location for the first time for a prenatal massage and it was amazing! Iryna was absolutely wonderful and was able to get rid of all of my pain points. I definitely recommend her for any massage!"
"This location is a nightmare!!!! I was given a gift card for a couples massage and this location was the only one accepting them at the moment. This was back in December. My husband and I decided to sign up for the membership after the lady talked our heads off about only having to pay $40 for the membership since we were there for an appointment. Prior to signing up I asked her if the weekends would be okay because we live 2 hours away and that’s the only days we were willing to make that drive. She said absolutely they were always staffed. We went ahead and signed up. 2 weeks later I noticed I was NOT charged $40 for either account. So I called inquiring about the overcharged and the associated apologized and told me the manager would refund the difference. This happened in December and I have yet to see that refund. Issue number 2… my husband and I went back in January. We tried to make an appointment for February and we told they were booked. Okay so we asked for March now they suddenly don’t have adequate staff or the weekends and cannot give us an appointment. We are currently in June and they still do not have a weekend appointment. I’ve called several times asking them to cancel my membership since I can not get any services and the manager decides my email is undeliverable so she’s unable to cancel my membership. This is beyond frustrating and ridiculous and at this point I will be contacting the corporate office. This location is an absolute joke!!!!! DO NOT GO TO THIS LOCATION UNDER ANY CIRCUMSTANCE!!!!!"
"I had an appointment last month with Jen who was absolutely amazing. I was pressured pretty hard by the women up front after my massage to get the membership. After I didn’t I was still pressured hard to make an appointment. Which I finally did so I could leave. I never received any reminder in any form of my next appointment. Fast forward to a month later, and I am currently at home with a severe migraine. I received a phone call from an unknown number. I didn’t answer again because I have a migraine. I looked at my phone thinking that I would receive a voicemail. I didn’t. This unknown number called me another 3 times in a row! Never leaving a voicemail. Finally the fourth time in a row they called my husband answered. It was the women at the front desk at hand and stone in new town square. My husband politely told her that I was sick and he apologized that I missed an appointment. He then said to her that he didn’t know what she wanted to do about rescheduling because he had to talk to me first. She than with a snarky attitude interrupted him and said “we charge half price for no shows”. And my husband said that we were not paying it and being penalized for me being sick and never receiving notification about this appointment. But my husband couldn’t finish that sentence because as he was speaking he was hung up on. I could hear the phone slam down on the other line. This is beyond unprofessional. As soon as she realized her extortion wasn’t going to work she hung up in the middle of the conversation. It’s a real shame that someone like that is employed there because my actual massage therapist was beyond amazing. Which is why I’m leaving 2 starts. If i was reviewing my massage therapist I would give her 5 stars. But having my phone blown up, never leaving a voicemail, then trying to have us pay half and being hung up on….I will never return to that location. I also want to mention that I was told multiple times that I can cancel whenever I want. I never signed anything and was never told about this “policy” of having to pay half. Again I will never be returning."
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