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Hand and Stone Massage and Facial Spa
245 Upland Square Drive, Pottstown, Pennsylvania 19464
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located at 245 Upland Square Drive in Pottstown, Pennsylvania. Our experienced and professional staff are dedicated to providing top-notch massage and facial treatments to help you relax and rejuvenate. Whether you're looking to unwind with a soothing massage or refresh your skin with a revitalizing facial, our spa offers a wide range of services to meet your needs. Come visit us and experience the ultimate in relaxation and pampering at Hand and Stone Massage and Facial Spa.
Photos of Hand and Stone Massage and Facial Spa
245 Upland Square Dr, Pottstown, PA 19464, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 20:00
Sunday:
10:00 - 20:00
Reviews of Hand and Stone Massage and Facial Spa
"The massage itself was spectacular. The woman I had was very professional and did an outstanding job! However, I was a first time customer and expected to pay $80 as they advertise for first time customers on their website. I had a gift card and once I was rang up, they charged the gift card $120 and told me the $80 first time service fee doesn’t apply to gift cards! This was not mentioned before my massage even though they made me express to them PRIOR to my massage my form of payment and again they were aware I was a first time customer and no one told me it was going to be $120 rather than the $80 I was expecting to pay. She already charged my gift card and told me AFTER the fact. I didn’t appreciate the “sneakiness” of it and it felt a little scammy how they seemed to be hiding the charge of my massage until after I was rung up. First time customers with gift cards, beware! It will be $120, NOT $80 as they advertise."
"I came for a couples massage w Chelsea and she did an amazing job. I am looking forward to coming back this Saturday for another massage! Very clean place and very relaxing"
"Just had a massage at the Phoenixville (Oaks) location for the first time and had a great experience! Rooms were relaxing and the massage itself was just what I needed! Tina Marie was professional and very knowledgeable, as well as very receptive to when there was a bit too much pressure at one point. Already booked my next visit!"
"I have been a regular customer of Andy at this Hand and Stone. Today I drove 30 minutes for my scheduled monthly massage with Andy. When I got there I was told he no longer worked there. I was told that I had been called to inform me that he had left. I just checked my phone for the last 30 days and I received no phone calls from them. I was able to cancel my monthly subscription but was not able to get an immediate refund on my subscription. I have to call the manager and talk to that person. I do not recommend Hand and Stone for their business practices."
"Terrible service. The female at the front counter doesn’t care about her job and this is why the bad review. I made an appointment in person and I had a choice of a facial or massage. I chose a facial. I made the appointment left and came back. While I was waiting she was discussing to another employee how she upset another customer and “she doesn’t get paid enough for this” I got called to the back to my surprise being asked about a massage. I said I wanted a facial and she couldn’t do that service. Everyone was booked and I would have to come back another day. I travel for work and I took me three months just to get this time opened. Now mistakes happen but they made a comment “ your time is ticking so make a choice because your massage is now a half hour” I stated I would get this massage but how is my time cut short for your mistake? There is nothing they could do. She clearly doesn’t care at all about her job. The other male at the front desk is exactly the same way. He kept saying about needing to call out again. Worst service I have ever had. I don’t recommend using them at all"
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