Kali Rose

"Bought some bralettes off TikTok. Loved them, could have ordered again through TikTok but wanted to make sure I was supporting this business (even though they were cheaper on TikTok), so ordered on the website. Spent almost $400 and got put on the waitlist for other bras. No orders have been shipped yet, but got notified that one of the bralettes from the wait list will be shipped soon. $8 in shipping is charged for the single bralette even though the others haven’t been shipped as well. Contacted Kali Rose customer care and was told that I am responsible for the shipping and it would be $32 total in shipping. If I don’t want to pay, I can cancel. I asked if they can hold the order until everything comes in and was told they don’t hold orders. Very upset that they are willing to lose a customer that has spent over $500 in 2 orders and had a bunch in my cart for purchase!"

"Ordered a pair of Judy Blues jeans (I don't usually spend that kind of money on myself and usually just get 2nd hand jeans and most clothes), sized up and they were still too small, so I asked to start a return. I was told they don't typically do returns because I had used a "coupon code", great appreciate that. What I didn't appreciate is that my refund was an instore credit. I didn't like anything else on the website, I didn't want to risk trying another pair of jeans. Finally Sept 8th, I find SOMETHING that I liked enough to use my credit. Sept 21st I FINALLY get an email that it's been shipped. After having the time to dwell on the instore credit, the more pissed I've gotten about it. I just feel it's not good customer service and it stems from greed. I can understand if it's been a long time and I'm trying to do a refund after 30 days or something. But, I've learned my lesson and next time I come across another boutique that only does instore credit returns I just won't purchase from them."

"Poor customer service, you have to pay shipping to return something to size up or down and if you want a refund it's store credit only, you can't get your money back. Sizes are not accurate. Also I emailed to cancel my order before a shipping number was even created and she made sure it was immediately made because she just wants your money, I would be wary and buy from someone much less shady and greedy"

"I waited 3 weeks to get 3 bralettes. I finally emailed them and the next day they emailed that the package was on the way. When it arrived I looked over my order and was very disappointed. The quality is terrible. The padding in the bralettes is all crumpled up and no matter how much I rearranged it the look was bad. Then I noticed one of the shoulder straps was twisted before being sewn on. No way to fix that. No return information was included on the paperwork enclosed just an email to get approved to return an item. No return address or phone number. I have emailed them at the address they provided 3 times now and no response. I’m amazed they don’t make it easier for you to return an item. Not buying from them again."

"I have been shopping with Kali Rose for several years. I love the varieties of items offered in all sizes! They have the most amazing products! I have purchased everything from clothes and shoes to snacks and home goods. I can honestly say that I have never been disappointed with anything I have ever purchased. Michelle and her staff are the best! Very quick shipping and fast response to emails. They are my favorite boutique hands down."