Grand View Medical Company 1561 Bethlehem Pike, Hatfield, PA 19440

"People that work there are rude on the phone telling me I am nitpicking when they are billing me for a mask that was returned 6 weeks ago. Customer service is unacceptable!!"

"The people who maintain and handle the client-facing, brick-and-mortar store are great! Very friendly, very helpful, and able to respond quickly to weird equipment flukes. My BiPAP stopped registering the hose plugged into the back, and they were able to schedule an appointment within the week, and fix it at that appointment. However, hope that there are no issues with your billing, as the billing office is nearly impossible to get in touch with, whether or not you are a client or an insurance company. I have only once been able to get in touch with the billing department via phone in the last 3 months."

"They lie!! Told by BCBS to go there. After three days of having my prescription they respond with we don't deal with BCBS! Well according to BCBS you are a preferred provider."

"Unbelievably bad service. They told my pulmonologist that MC wouldn’t pay for my CPAP a, I would have to pay out of pocket. I called MC and went through until I got someone who could approve it. She said they had not denied it, that no request had been submitted. She agreed right then to call GVM. Someone answered and immediately put us on hold, then NEVER came back! I called GVM to sort it out and was treated rudely. Michelle said Lisa had gone to a seminar and asked them about me there. This made no sense, so I asked to speak to Lisa. She said that she had gone to a MC seminar and was told I would not be covered because I had previously had an oral appliance. She refused to submit the request to MC even though I told her a MC provider had tried to give approval over the phone. Unbelievable rudeness and incompetence."

"I had an excellent experience getting my CPAP set up this morning with Donna Lynn. She covered everything I needed to know, and offered to follow up with a call next week to check on my progress. Their facilities are nice and new located in the quiet side of the shopping center."