GEM Plumbing and Heating
1 Wellington Road, Lincoln, Rhode Island 02865
About the Business
GEM Plumbing and Heating is a reputable institution located at 1 Wellington Road in Lincoln, Rhode Island, United States. Specializing in electrical work, general contracting, and plumbing services, they are known for their professionalism, expertise, and dedication to providing top-notch services to their clients. With a team of skilled technicians and contractors, GEM Plumbing and Heating is committed to delivering high-quality workmanship and excellent customer service. Whether you need electrical repairs, construction services, or plumbing installations, you can trust GEM Plumbing and Heating to get the job done right.
Reviews
"DO NOT USE GEM. I lost heat/hot water around 4am on a Saturday morning, I called the 24/7 line to schedule an appointment, they asked about my heating unit to "prepare for repairs", told me it was $199 to come out and take a look. I said fine understanding it was a weekend call, so I waited all day without heat or hot water for them to come out. Before the technician even stepped 5ft from his truck he said "they told you about the fees right? I said yes $199? He said it's $199 to come out, it's $169 for diagnosis? I said fine as I needed heat being 30 degrees out, he looked it it for 10 seconds and said it needs an igniter, then said he doesn't have one and would need to get me a quote, then quoted me $199 for the call, now $269 for diagnosis, and $700 for the replacement. So 3 different prices on just the call and diagnosis. I then looked up the said part on home depots website and found it was $71 plus tax. Which took me 5 minutes to install!! I feel bad for all the people they have taken advantage of in situations like this. I was warned they were expensive but this is not just expensive this is price gouging. I'm hoping management revolves this or I have half a mind to contact the better business bureau. But needless to say I will never use GEM again, and I'll make sure to tell everyone about my experience."
"I had bought a home generator from another local small business 4 years ago, and was very pleased with their service and professionalism. I was able to call employees directly and always got a prompt response. Recently they were acquired by the much larger GEM, and I had all the expectation of improved customer service and relationship. My first interaction was when I inquired about scheduling my annual generator maintenance service. I was shocked to get my agreement with a 60% increase over my previous company. When I called to ask about this, after several line switching, I was told that management decided to increase prices across the board. When I asked further, they said they knew it was a large increase, but that's what it is. To me this seems this a loss of customer service, value and relationship. I want my tried and true company back! I am now looking for another local small business that I can feel more comfortable and confident with. Update: A GEM rep called back and explained the differences. I had already made an appointment with a different contractor but left the door open for future maintenance service. With additional discussion GEM made a good faith offer of resolution which I accepted. I want to thank GEM for reaching out and addressing my concerns!"
"I really appreciate the men and woman who work at GEM plumbing and heating. It's quick and easy to make appointments. The service teams are professional. They are always on time. Their rates are excellent. They have fixed my washer, they installed my new dishwasher, and they even estimated a new water heater for my house at an extremely affordable price! Choose GEM plumbing and heating, you'll be glad you did."
"DO NOT RECOMMEND. DOES NOT INSTALL HVAC SYSTEMS TO CODE. Previous owner of our house used this company to replace the boiler and water heater. GEM used the most expensive water heater possible and one that should not be used in conjunction with a steam boiler. This cost the previous owner in 2019 $16,000 for the boiler and water heater. So to use the water heater, it turns on the boiler, overrides the thermostat and heats the house. Using the hot water makes the house 80 degrees. On top of that all the pipe for the steam boiler is small copper piping. Copper piping isn’t to code and will quickly degrade and explode. And they used an unnecessary amount of pipe, so to replace and get the piping to code is going to cost us about $9,000."
"These guys are the best. Very knowledgeable and professional. I would hire them again in a heart beat. Hands down they are the best around for electrical, Plumbing and generator installation. They just upgraded my home to 200 Amp service and I thought it would take a couple days. These guys were done in 6 to 7 hours. Very professional looking job also. Also they were friendly to boot. Thank you to the team that came to my home. They are hard workers. I will be calling them soon for garage outlets and a/c installation."
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