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Brassworks Fine Home Details
379 Charles Street, Providence, Rhode Island, United States
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About the Brassworks Fine Home Details
Brassworks Fine Home Details is a hardware and home goods store located at 379 Charles Street in Providence, Rhode Island, United States. Specializing in architectural hardware and custom fireplace packages, Brassworks offers exceptional customer service and extensive knowledge of the construction industry. They provide unlimited free consultations and a concierge service to assist with all your needs, as well as a dedicated project manager to ensure the success of your project. With industry-leading factory warranties and designer-preferred products, Brassworks is backed by Factory-Certified Technicians. Visit their Providence location or their Boston location at 244 Needham Street in Newton, Massachusetts for all your home improvement needs.
Photos of Brassworks Fine Home Details
379 Charles St, Providence, RI 02904, United States
Opening hours of Brassworks Fine Home Details
Monday:
10:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 16:30
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Brassworks Fine Home Details
"Andrew talked me through "fixing" my fireplace, which consisted of changing the batteries (which aren't easy to find if you don't know the gas fireplace system.) He was patient, kind, and knowledgeable. I can't say how highly I rate this person and will take all my business to Brassworks from now on!"
"While they didn't carry the fireplace brand I needed repaired they still helped me navigate the entire process. I thoroughly appreciate their professionalism and will give them my business if I'm ever replacing my unit"
"My gas fireplace stopped working right on top of my gas boiler failing, our main source of heat. I called brass work and Shawn came to our rescue. He very quickly got my voice message and asked his scheduled Apt if they would be okay if I take their slot. Shawn figured out the issue, then was able to pull in his colleague Rob into it as he had the parts we needed. Rob very quickly drove to our home in NK from Bristol getting the fireplace working. It was an amazing turn around. I’m so grateful and can’t say enough about these 2 guys. Thank you."
"I have used Brassworks for two fireplaces in my home. Jeff Nelson is a very hands-on Proprietor with an extensive array of products and specialty customizations that I wanted, i.e. I needed to have painted a different color on the kitchen fireplace from black hardware to bronze in keeping with the colors....... this is why I'm all about customizing and its very hard to find people who can see what you are trying to create. I had a very collaborative experience with Brassworks. They not only saw what I envisioned, but gave me ideas to take that vision to its best conclusion. This is above and beyond a customer service that's hard to come by. I have now moved to NC and it just doesn't exist. Fireplaces are actually quite complicated to install for safety and each manufacturers installation specificity. In other words, anyone can sell you a fireplace, but can they install it properly. I have had to be in touch with Brassworks to help the places down here on how to install. Thank you Brassworks for still helping me."
"If you are considering investing in a high quality fireplace, firepit, or grill, and you are unsure of what to buy and where to buy, take some time to visit Brassworks. Jeff is a rare and valuable combination of experience, patience and a general care, curiosity and passion for his client’s projects. We were working on our outdoor patio and thought we wanted an outdoor fireplace. After a visit to the showroom and a discussion with Jeff, he was able to help us realize what we really needed was a firepit vs. a fireplace. It was less expensive than our original plan and turned out amazing – exactly what we wanted. And yes, we poked around other places to buy because we like to be thorough. As expected, we experienced the typical response from these other places - not excited to help us and not very knowledgeable. So, felt good buying from Brassworks – they earned an appreciated our business. A month later, we had a question, and rather than a quick answer over the phone, Jeff volunteered to drive to our home, and came down on a Friday night after hours. We are thrilled with our experience and the results of our project. You will be too."
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