The Center For Counseling

"Saw mrs cowling a few times. She didn’t gather much history on me. In my second appointment she kept saying that it was my 3rd time seeing her when it wasn’t. I wanted to focus on family issues and was using different examples to give her a picture of what I’ve experienced. She decided to focus on my living situation rather than the issues I wanted to focus on. She also stated that what I was seeking in my care wasn’t offered anymore because “the government owns the mental health services now”. All I wanted was a professional to talk to and to be evaluated so I could be taught new tools and coping skills to better manage my life. At my 3rd appointment i asked her what she could do for me. Even though she offers the services I’m requesting she still seemed like she didn’t want to help me. Multiple times she mentioned a psychiatrist even though 1) she hasn’t diagnosed me with anything and 2) I made it clear that I wasn’t looking for immediate treatment as far as medication was concerned. Again she wanted to focus on my living situation rather than the family issues I was bring up. I’ve never left an appointment feeling worse than when I went in until this. I have been crying for help and no one will help me. It’s disgusting that people in this field of work would cause more harm to someone already unstable and begging for help."

"I have been here twice and Ms. Sheila is amazing. After 2nd meeting with her, I felt positive and I really want to work to make myself feel good about ME! Ms. Sheila treated me with respect and showed me she cared. I highly recommend coming here. I didn’t have any problems with receptionist. She was also very kind."

"Came here for one visit and I will never be back. Older woman working behind the front desk was very cold and should not be working at a counseling center. The counselor herself wasn't very personable and to be honest didn't carry herself well as she was very fidgety the entire session. I should have listened to the poor reviews before wasting my time."

"My daughter has been being seen by Kristen for months now. She absolutely loves her and we have not had a real issue aside from waiting a bit to be seen, but I work in a medical office and understand that things don't go right as scheduled. After my daughter began seeing the psychologist is when the real issues started. They put her on a medication that is working wonders and scheduled a follow up appointment for the next month. She did not begin her medication right away so I called to reschedule the appointment 2 days prior. My daughter ALWAYS sees Kristen on Thursdays. I called and rescheduled her Tuesday appointment with the psychologist to 3 weeks later so we could get a base on how the medication was working. It is working great by the way. We go in Thursday for our usual appointment with Kristen to get told our appointment had been cancelled and that we no-showed Tuesday. I explained to the lady that when i called I cancelled Tuesday, not Thursday obviously because why would I cancel it and then show up? She told me there would be a $45 for our no-show. This was an office mistake, not a patient mistake. She said she would talk with her office manager who would call me back. Two days later I receive a letter stating all of my daughter's future appointments have been cancelled until I pay the fee. I call up there and speak to the woman who had taken my call to cancel appointments. She tells me she assumed I meant to cancel Thursday and not Tuesday because Tuesday was with Kristen and Thursday was with the psychologist. I tell her that when I made the appointments I assumed it was the other way around because I always make her appointments with Kristen on THURSDAYS. She then tells me there must have been a misunderstand all around because the psychologist is only ever in on Thursday, but that she would explain what happened to her office manager and have the account cleared and her call me back Monday when she gets back from vacation. Today is Wednesday. My daughter's father just received a call from Kristen asking why Kara missed her appointment with her Thursday. Are you kidding me?!!! THE OFFICE SENT A LETTER CANCELLING ALL APPOINTMENTS AND I HAVE STILL NOT HEARD BACK FROM THE OFFICE MANAGER! There is obviously a lack of communication between staff. So I call again today to see what is going on, why I was never called by the manager, and why we are receiving calls accusing us of no-showing again. I had to explain this whole story all over again. Once the woman realizes who I am and why I am calling all of a sudden the office manager is not in but would I like to leave a message? Um yes, I have been waiting since Monday for a call from the office. Can I get that call please? If my daughter did not have such a great relationship with Kristen and was not put on a medication that needs authorization for refills, we would be looking elsewhere."

"I can CLEARLY see why these ratings are so low!! The “Area Manager” Shelia Cowlings doesn’t not even have the common courtesy to return a phone call. 6 messages have been left over 3 weeks and nothing. Want to switch my son to a different counselor and she told her staff to tell me that’s not allowed. They have a number of different people counseling in that office. They chose this woman for my son by first available appointment and she is not the right fit for him. We were hoping to stay in this practice because the location is convenient, but we certainly are not going to waste our time with the wrong counselor. Other offices ENCOURAGE you to move around until you find one that you are comfortable with. Not sure why they won’t budge on this because yet again she is much to unprofessional to reach out and take care of her responsibilities. Way too show how much you care about your clients. Good bye."