& Other Stories 505 5th Avenue, Manhattan, New York 10017

"Let me talk about what I experienced here today. Me and my mom are Asian , we are not white. We walked into the store and my mom wanted to take the jewelry off the rack and have a look. The lady who has brown skin color was so rude to her, she approached to my mom with an extremely rude attitude and face, yelled “ don’t try it on”. And kept standing in distance watching monitoring us with a harsh face. It almost felt like she thinks she is a jailer punishing a prisoner. I told her please don’t be so rude. We will not break your rule at this store. She gave me A SIDE EYE. Said “ it’s my natural face”. Can you believe it? I received a SIDE EYE from the store staff here. Later on she treated the other customers (especially white customers who touched the jewelry ) patiently, without using her so called “natural face”. The store manager Did Not Resolve my issue. I guess this is their store culture. So sad. I’ll not return to this store. And if you are Asian, don’t come to this store, unless you want to be treated like a prisoner with her natural face. I understand people in dead end job sometimes are unhappy, but in this case I can’t let myself be empathetic with this racist lady. Please grow up, being racist hurt not only a group of people but also an individual’s feelings."

"Love the store! It is very well organized and has styles for all occasions - casual, weddings, parties, work. I like that you can dress up and dress down the styles. I am also impressed by the collection of dresses!"

"Corporate Management, My disappointment with the customer service I received at your store recently. As a customer with over a thousand dollars worth of clothing to purchase for an upcoming trip, I was eager to complete my shopping quickly and efficiently. However, my experience at the register left much to be desired. When I approached the register to check out, I expressed my interest in purchasing the dress displayed in the window, which was the only size 4 available. After the employee checked the inventory, I was informed that she couldn't take the dress off the mannequin. Despite my explanation that I only wanted to purchase the dress and not try it on, I was met with a simple "no" and no further explanation. I believe that this kind of customer service can have a negative impact on the revenue of brick-and-mortar stores. In an effort to still purchase the dress, I then asked if the employee could ship it to my house with no shipping fees and deliver it within the next day. Unfortunately, I was met with another refusal. Due to this disappointing experience, I chose not to purchase anything from your store and took my business elsewhere. As a consumer, I value quality customer service and appreciate when my needs are met. I hope that you will take my feedback into consideration to improve the level of service provided to your customers."

"This is a Lady's Store for great fashion, such as Accessories, Beauty, Jewelry, Lingerie, Ready wear, and Shoes. The Stuff they sell is of high quality and nice things for her. You can shop here for your Lady, for a birthday, Ceremony, and Festivals. I did not enter the Store to confirm their prices, in only did window shopping. This Store is on 5th Avenue and 42nd Street, Manhattan."

"Good atmosphere, a bit pricey. But staff atitude way below industry level for such"lifestyle" store. Not enough staff at the check out place, a long wait before paying. The receipt machine broke so the staff didn't give me receipt or ask me if no receipt is OK until i asked her where was my receipt. (I mean no receipt means no exchange or returns right?) So I had to wait for more time because they cant email receipt to customers. I waited for 5 more minutes and just left without my receipt. The security guy was probably the nicest person in the store."