Tire City

"Not sure where to start. Don't think I've had such a pleasant experience ever in my life. Considering popping a tire to get back in here sometime soon LOL! The employees are so happy to help, so accommodating. I came in with a slow leak in my work Transit Van. wasn't sure if I needed a plug or new tire since I'm hauling heavy loads. The women in the front was so sweet to have me come back in an hour since they were so busy. Put my name in even though I wasn't sure I could make it back. I did make it back and they took my van right in to check it out. I get called up within 30 mins and the man in the front said It was just a nail they plugged it and he said it's on us- happy new year! How kind and amazing of a company to do that when they didn't have to. So appreciated and grateful for the team at tire city!! Will forever recommend and return any chance I get. Thank you all!!!"

"Let me preface this by saying I almost never write reviews unless the service was absolutely abysmal or totally stellar. This is the former. I went to Tire City around Thanksgiving on recommendation from my dad who said he’s been going there since he started driving. I had come back from a trip and got a huge nail right in the tread. The guys at the desk were helpful in finding me the right tires I needed for my car. At first I was prepared to buy all new tires because as little as I know about cars, I’ve always been told to replace all at once if you have AWD, which I do, plus it was just time for new tires. I was stressed because it was going to put me out a lot and I was going to be kind of broke after it. I was telling the tech in the garage about it and he was like, no no you don’t need to do them all now, just do the one now and then after the holidays do the rest. I was hesitant and explained what I’ve been told and he assured me it would be okay. So for the last month my tires have been spinning out/skidding, especially when it rains and I almost lose control of my vehicle, and also I live in a neighborhood with extremely steep hills and once when I was parallel parking, I was reversing and my brakes gave out and I almost rolled into the car behind me. I took my car to my mechanic yesterday and explained about the tire and what’s been happening and he was immediately like, yeah it’s because you need to replace all the tires at the same time with AWD because if you only replace one, one is bigger and they’re spinning at different speeds and it messes up the gears in the axle. He used more technical terms but I can’t remember exactly, however, a simple google search gave me the same answer: “Replacing just one or two tires on an AWD vehicle could cause unnecessary wear and tear on your drivetrain, or confuse the traction control system to think that you are frequently losing traction. A new tire is larger in diameter than one of the same brand, type and size that's part way through its tread life.” My mechanic also explained the issue with the brakes giving way was to do with the ABS failing due to the tires losing traction (again he used more technical terms). He also said if left long enough this could have damaged my transmission. I knew I should have trusted my gut but the tech was insistent that it would be okay and assured me he was an expert and since I didn’t REALLY have the money at that time I trusted him instead and thought it bought me some time. This misinformation could have cost me thousands of dollars worth of damage to my car or caused me to get in a bad accident. It takes a lot to get me angry but I am pretty livid about this. I will not be going back and I will be telling my family to stop going as well and anyone else I know who does."

"This place is the best!! If you are looking for great services and professionalism you have it here... they took care of my tires, brakes, rotors and alignment. Efficiently and in a timely matter. They are great!! Highly recommend this place"

"These guys are THE BEST. I won't go anywhere else for my tire needs. Their service is excellent from the people at the front counter to the techs in the shop. They get you in and out as quickly and efficiently as possible while still providing great service at prices you'll find hard to beat. I'm a customer for life. I wish more businesses took pride in what they do to the level that these guys do."

"I happened upon Tire City after another service center stood me up with my new tires. I needed four tires for my Tesla. Tire City had the factory correct tires in stock. The price they gave me was a pleasant surprise also. It was quite a savings over the other tire place I ended up not using. Tire City was fast and efficient. The store gets very busy but there are many bays to serve the many customers. You car is serviced on a first come first served basis. Overall an excellent experience with two suggestions or comments With first come first served and no appointments, I arrived early to find a huge parking lot that was gated off. The store is on a highway without a shoulder. There was no place to wait prior to 9am. I am not sure why they do this. It's easy enough to have people park and wait. The setup as it is I found to be dangerous. I was in and out with four new tires in less than an hour. My second suggestion is that it would be nice if Tire City were to wipe down the grease used to get the tires on the rims. They finished my shiny car by leaving white grease rings around all four tires. The grease comes off easy enough. But I would of thought for $1400.00 they would have invested the four additional minutes and a rag to leave the car clean? They earned the five stars based on how well the store was run, great prices and fast service. My suggestions are easy way to improve and already nice experience."