Verona Oil Co Inc

"I was at the Delhi store and the individual making sandwiches was highly rude to customers. The pricing that they have for the customers to see are not the prices you get charged at the register, the register prices are higher. When the customer says something about the price difference they get an attitude from the employee. I am unable to give a proper star rating because it will not allow you to put a quarter of a star."

"I go in the Delhi Country Store all the time and the regular employees are great. But that manager . . . *sigh* . . . and when she's with the district or regional or whatever her next manager up is - the pair don't belong in public! Mean, rude, lazy, dishonest. I've been in there and watched ONE person manning the register, making sandwiches, cooking food, BY HERSELF while the manager sat relaxing in the office. You can see in there quite easily while waiting on line and she's too stupid to close the door. They had one poor woman - a nursing mother - and made her pump breastmilk in the bathroom - effectively tying up the bathroom from customers not to mention possibly illegal to do to a nursing mother. If they didn't have the arrangement with the Price Chopper Advantage card, this place would go out of business in a heartbeat."

"I would have given 5 stars for the workhorse Kaitlyn Whitbeck at 2 Kingston St.Delhi, NY. Country store/Sunoco,but the store manager was a true lazy person who really should be home earning her salary for your company. The store was packed on 3/15/2019 at 2:30 pm with a long line at the register. Kaitlyn was working both register and making sandwiches at the deli, running back and forth. That is a true employee how should be praised for her work ethics for your company.While I wait for my sub to be made, I watched the lazy manager sit in her office on her phone texting the whole time having a blast wit her emoji and picture popping texts. Yes I could actually see her texts while the customers in line waiting at the register, gave long faces an sighs. THIS manager whom does NOT know customer service should be ashamed as an adult.You need to pay your employees whom do the actual work and lower this lazy, sit in a chair and hide in her office, manager salary, because she diddly squat."

"I was at the Horton Store with my 9 year old Autistic Daughter and she was looking at the glasses on the display shelf. When she spun the display a pair of glasses came off and fell gently onto the counter. The man their yelled at my daughter. I was so completely mad because she wasn't doing anything wrong. She is so gentle and kind hearted and for him to yell at her like that was completely uncalled for. It was his personal items on the shelf behind the display that caused the glasses to fall when she turned it. It was not her fault! Not to mention he let the guy in front of us just take his item because he didn't have money. He said he would put it on his tab."

"The low enough negative number has yet to be invented that I can give this father and son owned company. On a recent trip there, my wife and step daughter were falsely accused of theft by a disheveled looking female employee, who appeared to be intoxicated. She then followed them outside, yelling incoherently, saying they were stealing & guilty of something. She then got into her car where she proceeded to follow them up Rte 214, and tried forcing them off the road. Fearing for their safety, my wife was able to get back to Main Street, Phoenicia, where she immediately called the police. Once hearing that the police were called the employee quickly hightailed it out of the area. When the police arrived my wife and step daughter gave the officer a detailed explanation of what transpired, and the policeman later made a report. I then contacted the owner of the store, a guy named Craig, who incidently has the phone etiquette of a caveman. He said he would fire the employee, but seemed to be somewhat reluctant to do so, and acted as if he were doing us a big favor. Sure Craig, YOUR employee falsely accuses my wife and step daughter of theft, then tries running them off a dark, icy, road, and you're doing us a favor. He then agreed to send a gift certificate for his store for an unspecified amount which I took as an act of good will on his companies part, and nothing more. Not surprisingly, he never sent anything, and when I called him 2 weeks later, he even had the audacity to accuse me of trying to extort money from him. Sure Craig, the human being has yet to be born that would take the time, energy, and effort to "extort" someone out of a large coffee and stale doughnut. He then tells me and my wife not to set foot in any of his stores again, and hangs up. Furious, I then contact the Valero's headquarters in Texas, where showing just how little substance Craig's threats held, I was told to ignore it. Before hanging up on me, Craig had also tried a myriad of different excuses in what seemed to be a desperate attempt to deflect blame and responsibility from both he and his store. Among his excuses were, she's a 64 year old woman, so therefore she's harmless. She may be physically harmless, but the 2000 pound vehicle she was trying to force my family off the road with was anything but harmless. Among his other "pearls of wisdom" was his spin that there was no footage of the car chase. Well, unless there's a state highway that runs directly through the candy aisle of his store to be caught on the security camera, there obviously wouldn't be. I don't know what Craig drives, but I've yet to see the average car that comes specially equipped with a high tech, state of the art, police dashboard camcorder. Using Craig's illogic that's almost like saying the TITANIC didn't really sink because there's no footage of it. Then in the style of a third rate politician trying to distance himself from an unfortunate event, he claimed that since she was "supposedly" off duty at the time (but still hanging out in the rear of the store for some reason) he wasn't responsible. I recently spoke to several NYS attorneys who seem to feel different. Encapsulating everything the best that I can, my family was falsely accused of theft by a Verona employee, almost run off a dark, icy road by the same employee, I was falsely, and maliciously accused of extortion by the store owner, told by him to stay out of his stores (I just have to add that it's not the drastically overpriced gasoline and cold coffee at this store that drew me as a customer, but its location is convenient for me), my family and I were made out to be the bad guys (I suppose it's much easier to blame and vilify the victims then the perpetrator). If this kind of company behavior appeals to you then by all means patronize it, all others should steer well clear."