Verizon

"I had one of the worse customer service experiences ever at this store. My mom and I went in to upgrade her phone. After checking in with the Manager Lauren we waited about 10 minutes to be waited on, which wasn’t bad. What was awful was that our rep (whose name I didn’t get) was available to assist and spent those 10 minutes talking and joking with the security guard until she called my mom’s name. From the moment she started servicing us, she was giving nothing but attitude. She was rude, she raised her voice when we asked her a question, she made us wait for like 20 minutes to provide us with plan options. She was horrible, and didn’t explain things clearly. When we asked to sit down, she was all like, “you’ll could have been sat down.” When we asked to look at the phones again and inquired about the prices of each phone, she was like, “y’all were just over there. I thought you wanted to sit down.” And the security guard, whose name we didn’t get, was awful too. She followed us around the store the whole time. I felt racially profiled. And when the rep and my mom were speaking about the phones back at the phone display, the security guard almost escalated the situation by being unnecessarily aggressive and saying we were being loud when we were just trying to figure out the price of the phone. Fed up with the rude rep and security guard, I got Lauren the Manager to come over. I told her I wanted another rep. We should have left, but we did see a rep named Reggie who was awesome and very helpful. Never have I ever experienced such horrible service at a Verizon store. I wish I got the rep and security guards names so I could call them out specifically. The rep was terrible and needs to rethink if a job in customer service is for her. ‘Cause from what I observed, it is not a good fit."

"Just got done at the Verizon store here in Willow Grove Pennsylvania,Spoke to a very nice gentleman name Mike, wow! He really knows his stuff! Couldn’t figure out how to do something on my iPhone and he showed me within seconds! But a true gentleman very respectful young man! Mike great job dude!"

"I went in to purchase a new phone and open a new account and was met with a man with a man bun who told me he couldn’t help me in person and to call an automated service. Drove straight to AT&T around the corner and had every need met within the hour. Verizon is a joke."

"the people who work there are not professionals. They don’t understand what documents are needed for installment plans. Do not wait for approval from the bank and write-off of the credit score. I also connected to an expensive unlimited tariff and with a terrible speed of 1-2 megabits per second. We spent the whole day connecting SIM cards. It's a pity for wasted time, money and nerves"

"I had a great experience at this store. Especially with Sada, he helped me out as I was upgrading my dads phone. Long story short he went out of his way, above and beyond. Everyone at the store was helpful and polite. I would recomend this store highly."